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Mohamed Rashed

Mohamed Rashed

Storekeeper

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location of Mohamed RashedEgypt

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  • Timeline

  • About me

    Customer Service Unit Head at Sanita Consumer Product SAE

  • Education

    • Helwan University Cairo

      -
      Good Accounting and Business/Management 68%

  • Experience

    • Wadi Food

      Aug 2010 - Jan 2011
      Storekeeper

      • Review the goods entering and leaving the warehouse on a daily basis .• Deliver the goods from the warehouse to customers and ensure the quality of the goods is perfect.

    • Nasr Fayyad Office

      Sept 2011 - Apr 2012
      Accountant Trainer

      • Check Journal Tournament America for companies• Review the financial statements of companies• Work of the financial statements of the companies at the end of financial year• Work the sales taxes at the companies and clearance it of the benefit of sales taxes• Extract the required documents from General Authority for Investment to Corporations and companies with responsibility Ltd

    • Sanita Concumer Product

      Apr 2012 - Jul 2016
      Customer Service Officer

      • Directs and controls receipt of orders and their release to warehouse.• Tracking the delivers to get the time of customer delivery. • Establishes and monitors customer service performance standards.• Develops and maintains order management plans for Super Market sector.• Tracking about the production plan of export in the plant.• Manage, Implement and complete the necessary customs clearance of cargo.• Manages promotional campaigns, return goods, and service programs.• Develops processes to identify customer problems and resolve them quickly.• Manage customer service activities including order entry, customer satisfaction, interface with sales.• Ensure customer service solutions that creates competitive advantage in marketplace including resolving critical customer complaints.• Create, manage and achieve the overall logistics and customer service department budgets.• Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.• Participate in personnel development at all levels through talent acquisition, performance management, providing opportunity for high performers, education, communication, expectation setting. Show less

    • Sanita Consumer Product SAE

      Jul 2016 - Jun 2018
      Senior Customer Service

    • Sanita Consumer Products SAE

      Jul 2018 - now
      Customer Service Team leader

    • Sanita Consumer Products

      Apr 2022 - now
      Customer Service Unit Head

  • Licenses & Certifications