Salman Riaz

Experience

• 

  World Online (ISP)

  Sept 2002 - Feb 2006

  Senior Sales Executive

  • Taking care of corporate customers on calls/emails• Visiting corporate customers in order to address the issues• Customer account maintenance• Processing transactions in timely manner • Cash handling• Supervising sales outlets and managing sales department as shift in charge• Managing 8 peoples in Courier Service Department in the Evening Shift• Training of New Client Service Executives

• 

  Telenor Pakistan

  Feb 2006 - Aug 2013

  • Handling Calls of Dealers and Franchises and resolving their issues and queries • Responsible for achieving high customer satisfaction and ensuring first Call Resolution• Making Outbound calls for Easy-load wrong transfer cases• Troubleshooting of Prepaid and Postpaid related regarding wrong charging issues• Replying to Franchise/WIC emails• E-load credit posting• Participating in Team meetings and giving new ideas and suggestions• Posting adjustments on employee numbers• Was given a sub-title position of point person. Major responsibilities were to assist my Team Leader during his absence by coordinating with the rest of the team members Show less

  • Team Leader Franchise Support

    Apr 2012 - Aug 2013

  • Specialist Postpaid Operations

    Sept 2011 - Apr 2012

  • Team Leader MNP Operations

    Feb 2009 - Aug 2011

  • MNP Operation Officer

    Feb 2008 - Jan 2009

  • Acting Team Leader – Postpaid

    Feb 2007 - Jan 2008

  • CRO - Billing and activation

    Feb 2006 - Jan 2007
• 

  Bliss Tourz

  Aug 2013 - now

  Manager Operations

  • Responsible of managing Corporate Clients• Customize and design events as per business needs• Provide consultancy to private tourists• Follow-up with vendors in order to ensure smooth operations• Determine pricing and cost of tours as per business needs• Ensure that services were rendered smoothly