Gerardo Gamboa

Experience

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  Algar Tech

  Jun 2019 - Jul 2021

  Help Desk Analyst

  • Offered on-site and remote level 1 help desk support for an American international chemical company.• Installed, repaired, maintained, and upgraded Windows desktops, notebooks, office telephones, and mobile devices.• Assisted the Infrastructure team leader in SCCM troubleshooting, maintenance, and package deployments.• Contributed to the IT team's knowledge base with detailed documentation of solutions to previous issues/inquiries.• Managed set-up, break-down, and transport of company electronic equipment as required. Show less

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  Algeiba

  Jul 2021 - Nov 2022

  Infrastructure & Operations Technical Specialist

  • Provided remote level 1 and 2 help desk support to a Canadian multinational mining company.• Managed user access, licenses, devices, and authentication methods using Active Directory, Azure AD, O365 Admin Center and Exchange Admin Center.• Collaborated with multiple IT teams to manage and track tickets to completion.• Generated ticket management reports and delivered feedback and training to enhance team performance.• Ensured quick response and resolution to user inquiries, prioritizing minimal production impact. Show less

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  Centerra Gold Inc.

  Nov 2022 - Apr 2024

  Application Support Specialist

  As an Application Support Specialist, I spearhead secure and compliant application management, driving positive change within the organization. Collaborating with vendors for development and support has resulted in continuous improvement. Additionally, I maintain meticulous documentation in the service catalogue for easy reference and optimize licensing allocation while managing licensing tools for cost-effective operations. My focus on User Experience, Performance, Availability, and Growth ensures exceptional support for the applications. I also monitor data storage, protection, and growth to maintain a reliable environment and collaborate with Cybersecurity to implement secure platforms and ensure compliance. Moreover, I actively participate in project teams for successful system implementations and upgrades, while providing mentorship and support to internal analysts for their professional growth.SAP S/4HANA Security Administration:• User onboarding/offboarding and access management.• Manage roles, tiles, and user group access, prioritizing security.• Manage FFIDs for critical functions and adhere to protocols.• Manage and move transports to DEV, QA and PRD environments.• Document and maintain SOX compliance processes related to SAP security.• Utilize SAP GUI and Fiori interfaces for efficient workflows.• Act as the company's point of contact with SAP Support for security matters.SAP Concur Administration:• In my role as SAP Concur Administrator, I manage user onboarding and offboarding, ensuring smooth transitions.• Manage permissions and access levels for employees, maintaining the right level of access for each role.• Monitor expenses and requests approval workflows, ensuring compliance with company policies.• Troubleshoot expense process reports, such as posting failures, audit trail, and tax errors.• I actively engage as the company's main point of contact with SAP Concur Support, fostering a collaborative and solution-oriented approach. Show less

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  SSR Mining Inc.

  Apr 2024 - now

  Governance & SAP Security Analyst

  • Monitor and manage user access requests.• Manage FFIDs for critical functions and adhere to protocols.• Troubleshoot security issues in production environment.• Document and maintain SOX compliance processes related to SAP security.• Co-ordinate and assist stakeholders to ensure compliance on audit requests.• Collaborate with internal and external audit teams for IT audit activities, assisting inaddressing any findings.• Assist Governance and Architect Principal with security, governance, and integrationprojects. Show less