Amith Nair

Experience

• 

  Dell

  Sept 2010 - Jun 2012

  Technical Support Associate

  Amith was responsible for providing daily assistance on technical troubleshooting for PC builds and Software Support at Consumer Segment.During his tenure he was also responsible for maintaining documented system procedures/Work Instructions to train young grads.

• 

  SAP

  Feb 2013 - now

  * With SAP Cloud Platform Integration as the middleware platform, Amith is knowledgeable in integrating S4HANA Cloud with Cloud/non-Cloud Solution using the standard Whitelisted API’s of S/4HANA from SAP API Business Hub. * Managing, Monitoring, Troubleshooting and Deploying Integration flows in SAP Cloud integration’s message monitoring environment.* Amith has in-depth knowledge integrating and enabling SSO between Azure AD and SAP Cloud Platform using Identity Authentication Service.* Amith is well versed in S4HANA Cloud Cross Area topics and is designated Moderator in the S4HANA Cloud Community forum addressing solutions connecting S4Hana Cloud with other solutions using whitelisted API’s and Custom CDS views with SAP’s Cloud Middleware: Cloud Platform Integration.* Amith has vast knowledge in SAP S/4HANA Extensibility topic that include In-App Extensibility and Side by Side Extensions. His Expertise in In- App Extensibility area include: Developing custom CDS views, KPI tiles, Custom Analytical Queries, Advanced Compliance Report etc. Side-by-Side Extensibility: Hands on deployment and maintenance of integration processes between applications across cloud and/or on-premise using SAP Cloud Platform Integration Show less Background: The main task is to bring order, structure, and focused management attention to the customer's problems triggered by the organization when the customer complains about the urgency of resolution or when the organization perceives the loss of customer base due to emergency.Roles and Responsibilities:* Accountability on critical incident/situation: Identifying, analyzing, and owning the escalation process based on the escalation criteria specified within our organization.* Expertise in people handling: Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise* Meeting service level agreement: Coordinating with the customers informing the customer about the escalation progress metrics, reviewing the root cause of issue for regaining the customer confidence, and maintaining compliance with the corporate and regional escalation policies. Show less As Support Engineer, Amith was responsible for troubleshooting & driving the resolution of product issues while engaging with alllevels in the Support & Operations teams and ensuring consistent and up-to-date communication with customers* Engage with customer to analyze configurations, application and system log files to determine the cause of issue* Work closely with peers globally to ensure issue resolution in line with SLAs.* Maintain accountability for an issue until the same is resolved.* Provide quick solution for already known & documented issues.* Logically work through problems to determine their cause and how they can be resolved.* Report errors/bugs to Development. Show less

  • SAP Business Process Consultant, S/4HANA Cloud| SAP Cloud Integration

    Jan 2018 - now

  • Implementation Specialist| S/4HANA Cloud

    Jan 2016 - Jan 2018

  • Cloud Centre of Excellence| Mission Control Center

    Jan 2014 - Dec 2016

  • Support Engineer| Cloud Product Support| SuccessFactors

    Feb 2013 - Jan 2014