
Probal Bhattacharya
FMCG Infinity

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Skills
Soft skillsE learningLeadership developmentTrainingEmployee engagementTeam managementTeam buildingPerformance managementCoachingOrganizational developmentTalent managementInstructional designTraining deliveryCorporate trainingExperiential learningAbout me
Spearheading “Soft Skill” initiative at Samsung Customer Satisfaction Academy
Education

Bharatiya Bidya Bhawan
1990 - 1992PGDM Marketing & Sales ManagementActivities and Societies: Two years Business Management curriculum. Major - Marketing.

Ballygunge Govt High School
1976 - 1985HS Science
Experience

@ Indian FMCG world
Jan 1990 - Dec 2003FMCG InfinitySales & Marketing :Probal started his FMCG journey in 1990 with Wipro and then served many organizations in the same domain such as Lakme, Hindustan Unilever, Henkel India, International Bestfoods, Cavinkare and many others and went up to the “Regional Head” level.During this journey he also took some time out and served consumer semi durable companies like Philips India ,Berger Paints and Jension & Nicholson ( Nepal ) Pvt Ltd.Probal, during his journey took pride to be a member of the launching team of many International brands in India, such as LIRIL, ELLE-18, KNORR, FA, PRIL etc. Show less

NIS Sparta
Jan 2007 - Jun 2011Training and Consultancy Experience :Probal started his training journey with his own domain expertise – FMCG ! It was with the FMCG Industry leader, Hindustan Unilever in 2004.During this period, he was actively engaged in Performance coaching and classroom training .In 2005, Probal decided to spread his wings in training industry and stepped into broader training areas. Probal joined Corporate Vision Learning Solutions – a Delhi based quality training house. Here Probal was training people from organizations such as LG, Reliance Industries, HUL, TATA Telecom etc.In 2007 Probal joined corporate training team of NIS Sparta Ltd for various management level program in Leadership,Team building, Selling and Marketing skills, Time Management, Conflict Resolution, CRM and various Management Development Programmes. Probal served organizations like Nokia, TATA Steel, Tata AIG, Aditya Birla Group, NIIT, HUL, BOC, Godrej Industries, ICI Paints, SKF, Standard Chartered Bank, Punjab National Bank, Federal Bank,Escorts, Maruti Suzuki, Honda Motors, General Motors, DTDC, Blue Dart, Hindustan Times, Financial Technologies, Chevron, Indian Oil, Hero Honda, Agro Tech Foods, L’oreal and many others.Probal is also a certified trainer for International fame training programs like Eagles Flight, Inscape Publishing, Huthwaite International and Orienteering etc Show less
Faculty
Sept 2007 - Jun 2011@360 Faculty
Jan 2007 - Jun 2011

SREI BNP PARIBAS
Jun 2011 - Jul 2013"Lead Srei" - A Leadership Development Initiative.Probal is a faculty member of a “Leadership Development” initiative team at Srei BNP PARIBAS.A major purpose of this initiative is to create a “succession planning” for the current business and creating "new talents" for diversification of Business , Merger & Acquisitions etc.Apart from this, the bigger goal of this initiative is to create a “Corporate University” at national & international level with specialization on NBFC.Specialties: A holistic approach of developing Managerial & Leadership skill set of the organization.Apart from Behavioral & Managerial aspects, which are his domain area – Probal is creating the E- leaning platform for the organization. Proud to be a part of Institutionalization of an unique initiative in Indian Corporate Circle ! Specially under the direct guidance of first Chairman of Infosys !! Show less

Samsung Electronics
Aug 2013 - nowSenior ManagerProbal is spearheading the “Soft Skill” initiative at Customer Satisfaction Academy of Samsung India Electronics LtdThe objective of this initiative is to create a “Moments of Delight” at various Customer Touch Point. The same is done by creating learning opportunities and thus up skilling a huge National pool of Customer facing staff. The initiative officers help with the ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within their organization.Operational : Identifying training and development needs within an organization through job analysis Managing training delivery through a dedicated in-house / outsourced Trainers and development programmes Managing organizational cross functional learning Monitoring of different training dimensions such as Speed, Cost, effectiveness etcStrategic : In a more senior role, devising a training strategy for the organization. Incorporating Reward & Recognition platform and appraisal schemes Introducing various learning platform for the participantsProject Management: Defining the Project objective Creating schedule and overseeing quality control throughout the entire project Mobilization of resources, managing team and managing third party / consultants Identify , assess and minimize project risksPlatforms : Classroom / Instructor Led Training On the Job Training E- learning Training on wheelsA major purpose of this initiative is to enhance “Customer Satisfaction”. The initiative covers their entire business line of Mobile Phone, Consumer Electronics, Medical Equipment, Domestic Appliances etc.The recent addition in portfolio is to create an e-learning platform for the organization. Show less
Licenses & Certifications

Eagles Flight , Adventure In Attitude (Inscape) & SPIN
Huthwaite, Inscape
Languages
- enEnglish
- hiHindi
- beBengali
- neNepli
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