Osama Elmasry

Experience

• 

  Vodafone

  Mar 2003 - Jan 2007

  1-Intranet: • Measure intranet layout accordance to the operations requirements. • Responsible for the flash popup alerts on communication mail for the important announces• Measure of Intranet stability level. (tracking performance and analysis)• Enhance and create and new intranet look and feel.2- Commercial Communication duties and other intranet object: • Internal and external Communication between customer operation & other dept.• Coordinate Task & Responsibilities between Teams and concerned prates• Administrator and develop Vodafone world intranet new vision “vista Global POB”• Support with projects Team.• Handel all Types Of products kick off meeting and UAT3- VFE IVR Coordinator and HR Internal communication support: • Record and handle all Vodafone Egypt IVR (858,868,888, etc.) • Second line support for HR commercial communication teamCustomer Operations Vodafone | Egypt March 2003 - November 2003Role and Objectives• Maintained optimal employee coverage for business needs with well-prepared team schedules.• Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues. Show less

  • Communication Sr. Analyst

    Mar 2004 - Jan 2007

  • Customer Operation Call Center representative

    Mar 2003 - Feb 2004
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  Etisalat Misr

  Jan 2007 - Apr 2019

  (http://www.etisalat.eg/). (https://play.google.com/store/apps/details?id=com.etisalat&hl=en) Knowledge Management App. • Develop, enhance, and update Knowledge managements portal. • Publish all type of commercial and non-commercial info • Responsible for Pop-up screen app. software• Report analytics results.• Create survey and questioner that Call center managements use it to evaluate the Staff. • Create Employees survey on SharePoint portal • Responsible of the cleanup and archive publication(Interactive Voice Response) Etisalat CC IVR 333 • Develop, improve and record IVR 333 prompts• Validate 333 IVR prompts content.• Arrange with IT team all IVR functions and option• Make sure of the voice quality.• Create the IVR flow charts.• Create the outbound companies IVR prompts• Customer care focal point for all IVR issues. • Generate the usage reports. For the IVR platform.(Business Solution developments) • Design and create database support web applications.• Create posters and table boards posts for call center.• Create all types of dynamic presentation, oriented productions and mobile Show less • Manage Intranet team within the Internal corporate communication roles and objectives. • Manage the Intranet and internal communications projects. • Support marketing communication in the company portal revamp project.• Coordinate non commercial communication activities (staff Engagement). • Measure the communication efficiency between HR dept. and other dept. • Etisalat Egypt Corporate Values internal (culture program ambassador). • Manage the ERP app. function (Employees self care portal). Show less 27th of Jan 2007: Etisalat Pre-launch Team as a Customer Care Commercial Communication Supervisor ▪ Managing the commercial communication team Knowledge Management App.▪ Develop, enhance, and update Knowledge managements content.▪ Publish all type of CC Commercial and non-commercial info on CC intranet ▪ Handle the Announcement mail to staff once any updates published on the intranet system. ▪ Responsible for Pop-up screen app. once any new updates popup on representative screen without sending announcement mails. ▪ Content. Quality control.▪ Reporting Statistical Results.▪ Create quiz and questioner that Call center managements use it to evaluate the Staff. ▪ Delivering the result of quiz and questioner. ▪ Create Employees survey system and publish it on CC business portal. ▪ Responsible of the cleanup and archive non needed publication. ▪ Responsible of all knowledge management System. (Interactive Voice Response) Etisalat CC IVR 333 ▪ Develop, improve and record IVR 333 prompts ▪ Validate 333 IVR prompts content.▪ Arrange with IT all IVR functions and options. ▪ Make sure of the voice quality.▪ Create IVR flow charts.▪ Create outbound companies IVR prompts▪ Customer care focal point for all IVR issues. ▪ Analyze the control system of IVR system to generate the usage reports.(Business Solution developments) ▪ Design and create database support web applications.▪ Create posters and table boards posted on call center for special commercial or non-commercial updates. ▪ Create all types of Dynamic presentation, oriented productions and mobile simulations that need to flash developments Skills. Show less

  • Digital Marketing and E-commerce Manager (Managerial Level) Marcom dept.

    Jun 2008 - Apr 2019

  • Internal Communication Sr. Supervisor

    Dec 2009 - Jan 2015

  • Communication & PMO Supervisor

    Jan 2007 - Dec 2009
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  Home Decor Imports LLC

  Dec 2019 - now

  Marcom Head of Department (HOD)

  • Administrate the company inventory and web portal.• Coordinate the noncommercial communication methods Handling the company website database.• Responsible for all media campaigns.• Social media platform manager.• Responsible for customers satisfaction online survey.Digital and E-commerce Senior Team Leader Etisalat | Eqypt June 2015 - May 2019

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  Lycée International de Houston

  Feb 2021 - now

  Digital Marketing Manager

  • Responsible for all School social media platform (Google adwords /Facebook ad manager/Instagram ads / twitter ads)• School newsletter and communications.• Handling the School Social media platform manager.• Identified and researched new sources of prospective customer data.• School Videos, Photo shots for all the school events.• Brands designer for all School business artwork, • Enforced brand guidelines in deliverables to deliver cohesive and consistent brand strategy.• Implemented tracking systems to monitor campaign analytics. Show less