Rafik Soliman, PMP

Experience

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  PSA Peugeot Citroën

  Jan 1994 - Jan 1998

  Service and After Sales Manager

  Responsible for driving profitability of the service and parts departments across four dealership locations. Established and executed both long-term and short-term goals, managing daily operations, policy enforcement, marketing initiatives, and strategic direction

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  Ticket Services

  Jan 1998 - Jan 2005

  Fleet Management

  Responsible for overseeing comprehensive fleet management operations, including managing the vehicles maintenance call center, coordinating preventative and corrective maintenance schedules, and supervising 24/7 roadside assistance services. Led efforts to optimize fleet utilization, reduce downtime, and enhance service efficiency by implementing streamlined processes and leveraging data-driven insights to improve operational performance and customer satisfaction.

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  Accor Services

  Jan 2005 - Sept 2007

  Product Development Manager

  Responsible for overseeing the P&L, product management, and business development departments, including the development of robust business cases, marketing and communication strategies, and supporting tactical objectives. Focused on driving sales growth through in-depth market analysis, database development, and comprehensive research initiatives to identify opportunities and optimize market positioning.

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  Bell Mobility

  Jan 2008 - Jan 2013

  Tech Solutions Team Leader

  Managed the Bell Mobility technical solutions call center team, overseeing all inbound call operations related to smartphone usage, network troubleshooting, and connectivity issues. Supervised a team of technical support specialists to deliver high-quality customer service, effectively resolving complex technical problems and ensuring customer satisfaction. Implemented training programs to enhance team expertise and established performance metrics to improve response times and first-call resolution rates, ultimately driving increased customer retention and loyalty Show less

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  Bath Fitter

  Jan 2014 - Dec 2016

  Fleet Management

  Fully managed all aspects of fleet operations for a diverse fleet of over 600 vehicles, including light and heavy-duty trucks, across Canada and the USA. Responsibilities included coordinating vehicle acquisition and disposal, overseeing preventive and corrective maintenance programs, managing fuel usage and telematics systems, ensuring compliance with regulatory requirements, optimizing route planning, and implementing safety and driver training programs. Led initiatives to enhance fleet efficiency, reduce operational costs, and improve vehicle utilization rates while maintaining a high standard of service and reliability. Show less

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  Ranger Design

  Jan 2017 - Dec 2018

  Sr. Fleet Operations Manager

  Responsible for the end-to-end management of the client’s fleet vehicle upfit operations, including the design and development of products and parts, overseeing production and manufacturing processes, and coordinating project deployment, execution, and delivery. Managed operations across multiple channels, including OEMs, local dealerships, and automotive ship-thru facilities. Ensured adherence to quality standards and regulatory compliance, optimized supply chain logistics, and maintained strong vendor relationships to meet client specifications and timelines, while driving cost efficiencies and enhancing operational performance. Show less

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  TELUS

  Jan 2019 - now

  Responsible for managing, deploying, and providing ongoing support for Telus Advanced Fleet Telematics Solutions to key strategic clients across Canada and the USA. Oversee the full project lifecycle from initial consultation and needs assessment to implementation, integration, and post-deployment support. Collaborate closely with cross-functional teams to customize telematics solutions that optimize fleet performance, enhance safety, and improve operational efficiency. Provide expert guidance and training to clients on utilizing telematics data for predictive maintenance, route optimization, fuel management, and compliance reporting. Ensure a high level of client satisfaction through proactive communication, timely issue resolution, and continuous improvement initiatives. Show less

  • Manager, Program Office

    Nov 2022 - now

  • Sr. Project Manager

    Jan 2019 - Nov 2022