Bruna Colono

Experience

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  Frost Bake Shop

  Oct 2013 - Apr 2017

  Sales Associate/Trainer

  -Engaged with customers to understand their baking needs and provided personalized product recommendations-Maintained a clean, organized, and visually appealing storefront to enhance the overall customer experience-Trained and mentored new employees on baking techniques, customer service standards, and daily operational procedures-Contributed to and implemented marketing initiatives to promote seasonal items and increase customer engagement and sales

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  Christian Brothers University

  Aug 2014 - Aug 2018

  -Managed all administrative functions, including office organization and bookkeeping-Administered the timecard and scheduling system for over 40 language lab staff members-Planned and executed logistics for language lab events and academic programming-Acted as interim assistant manager, providing direct support to students and professors during peak periods-Provided multilingual tutoring in Spanish, French, and Portuguese, supporting student learning across all proficiency levels-Delivered IT support for lab systems, assisting the main coordinator in maintaining lab functionality and resolving technical issues Show less -Handled front desk reception duties while delivering technical support to practitioners, students, and guests-Responded to IT-related inquiries via phone, email, and in person on behalf of the IT department-Maintained detailed visitor logs and ensured proper access protocols were followed-Monitored and diagnosed network connectivity issues, resolving problems to reduce downtime and ensure business continuity-Installed and configured hardware and software systems, including servers, workstations, and printers, ensuring systems were updated and functioning properly-Collaborated with IT team to maintain a stable and user-friendly tech environment Show less

  • Language Lab Administrator

    Jan 2016 - Aug 2018

  • Information Technology Administrator

    Aug 2014 - Dec 2016
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  Rytech, Inc

  Jun 2017 - Jul 2019

  Administrative Services Assistant

  • Handled office tasks, such as filing, reporting, setting up meetings, and inventory• Made travel arrangements, such as booking flights, cars, and hotel reservations• Provided scheduling support by booking appointments and preventing conflicts.• Developed and updated administrative systems to make them more efficient• Answered incoming calls and assume other receptionist duties when needed• Received, sorted and distributed the mail as well as shipping• Wrote letters and emails on behalf of other office staff• Implemented and monitored programs as directed by management Show less

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  Amazon

  Jan 2020 - now

  Recruiting Coordinator (DSP Program)

  -Coordinating and executing upper-funnel recruiting events (virtual and in-person), including informational sessions, webinars, swag logistics, and event setup-Took ownership of the application review process, including rubric development, grading dashboards, prioritization frameworks, and calibration syncs-Currently reviewing DSP applications for Brazil and Mexico, using Portuguese and Spanish language skills to support candidates across multiple regions and pipelines-Conducting phone screens in Portuguese and Spanish, ensuring alignment with local program expectations and candidate experience standards-Led all French-language support for the Quebec pipeline—personally reviewed applications, graded HireVues, scheduled interviews, and communicated directly with candidates; efforts enabled Amazon to launch all DSP stations in Quebec on time-Scheduled and managed DSP interview events 4–5 weeks in advance, maintained visibility for stakeholders via shared calendars-Oversaw background and credit check workflows for U.S. and Canadian candidates; resolved Sim-T and Paragon cases and partnered with BDMs and BCs on resends-Managed and updated the Bar Raiser program—tracked potential BRs, coordinated training, approvals, and maintained the wikiSpearheaded improvements like: -Tablet-based check-ins for events (replacing paper systems) -Freeform Salesforce scoring field to enhance application reviews -Failure reason reporting dashboards for candidate pipeline insights-Onboarded and trained new RCs and team members in application grading, rubric usage, and sync facilitation-Supported DA Hiring Peak Project, transferring over 7,500 applications in 6 days-On-call support for DSP and HireVue, resolving tickets, reassigning cases, and ensuring timely communication-Led webinars for BDMs, from invitation and facilitation to post-event reporting and analytics-Regularly authored and delivered weekly metrics emails combining HireVue and application review data Show less