Sonia Gelabert Cordes

Experience

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  Sidetours Incoming Services

  Apr 2011 - Nov 2012

  Guide

  - Atención al cliente- Gestión de quejas- Venta de excursiones- Venta alquiler de coches- Gestión confirmación de salidas y horas de recogida en el hotel

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  Allsun Hotels

  Mar 2013 - Nov 2013

  Ayudante de recepción

  - Atención al cliente- Check-In- Check-Out- Introducción de reservas en el sistema- Organizar los procesos del departamento de pisos.- Facturación- Gestion de deseos de clientes- Actualización de documentación propia del departamento de recepción

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  Son Penya Petit Hotel

  Apr 2014 - Feb 2017

  Recepcionista

  - Ejecutar y controlar el desarrollo de acciones comerciales y reservas- Organizar los procesos del departamento de pisos- Facturación- Reservas y gestión telefónica- Atención al cliente- Procesos Check in & Check out- Gestión de Extranets, como son: Booking, Expedia, TUI, Fincahotels, Fincallorca, etc.- Gestión de RRSS- Gestión y comercialización del propio alojamiento

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  Blau Hotels

  Mar 2017 - Nov 2022

  Leisure, Groups & Promotion Sales Executive

  - Key Account Manager of large TTOO accounts in Central Europe- Support to commercial management in the recruitment of TTOO’s and negotiation of new partnerships- Representation at trade fairs (Fitur, Fitur MICE, FIT Cuba, TTG Rimini, iMEX Frankfurt, Vakanz Tourism Fair), at national and international promotional events, product presentations at roadshows, workshops, Salesblitz and in the TTOO's own Call Center - Negotiation of large marketing actions- Monitoring and control of bookings, quota management, and development of sales strategies in coordination with the TTOO's own Call Center- Negotiation of large Comarketing actions- Follow-up and control of Bookings, quota management, and development of sales strategies in coordination with Commercial Management- Management of contracting and reservations in PMS (Timón and Avalon) and channel manager (Dingus)- Management of extranets of the TTOO's- Management and quotation of groups- Maintenance and increase of relationship with accounts- Expansion of business portfolio. Show less

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  Awaze

  Nov 2022 - now

  Owner Success & Account Manager

  I have been involved in the complete integration of the old system (own Fincallorca system) into the new one (AS400 and Salesforce).- Knowledge of Salesforce and AS400- Business development analysing commercial and analytic data- Build real relationships with property owners advising them on strategic improvements, in order to optimise and retain their bussiness - Revenue maximisation- Retention of Key Accounts- Strategic approach to business development, focusing on the retention of high-value accounts. - Ability to analyze client portfolios and enhance performance through data-driven insights, ensuring long-term client satisfaction.- Expertise in client relationship management, especially in mediating complex situations.- Collaborate effectively with cross-functional teams within the organization, optimizing customer and business experiences. Show less