
Joshua Holly

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About me
Operations Management | Customer Success | Project Management
Education

Eastern Kentucky University
2008 - 2012Bachelor of Applied Science - BASc Organizational LeadershipActivities and Societies: ROTC
Experience

US Army
Jan 2006 - Jul 2012Responsible for the training, health and welfare of a five Soldier medic section in a FORSCOM combat support (CORPS) Military Police company subject to worldwide contingency deployments; administers emergency and routine medical treatment to battle and non-battle casualties; assists with outpatient care and treatment; supervises the control of medication and Class VIII medical supplies valued at over $80,000; responsible for the training and certifying of Soldiers in Advanced Combat Lifesaver techniques. Administers emergency and routine medical treatment to battle and non-battle casualties, assists with outpatient care and treatment and supervises field and clinical medical facilities under the supervision of a physician, nurse or physician's assistant. Show less Supervises, installs, employs, maintains, troubleshoots, and assists users with battlefield Signal support systems and terminal devices. Integrates Signal systems and networks. Performs unit level maintenance on authorized Signal equipment and associated electronic devices. Trains and provides technical assistance to users of Signal equipment. Operates and performs prevent maintenance checks and service (PMCS) on assigned vehicles and power generators.Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs PMCS on assigned vehicles. Install, operates, and performs PMCS on power generators. Show less Supervises lower grade Soldiers and provides technical guidance to the Soldiers in the accomplishment of their duties; inspects and troubleshoots petroleum, oil and lubrication equipment, smoke generators, laundry and bath units, chemical equipment, water purification equipment systems, portable forced air heaters, bottle cleaning/charging station, air conditioner units, refrigeration units and fire extinguisher recharges; perform maintenance management activities, including production and quality control. Show less
Healthcare Specialist
May 2011 - Jul 2012Signal Support Systems Specialist
Apr 2008 - May 2011Utility Equipment Repairer
Jan 2006 - Apr 2008

The Home Depot
Mar 2007 - Jul 2014Operations ManagerSupervising Associates in the selling effort, ensuring the store’s in-stock position, and maintaining an appealing and organized store appearance. Staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Supervision of front end processes involving sales and return transactions, as well as special services and lot support. Oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. Maintain and operate all store equipment and systems as well as how to manage daily financial operations. Driving department profitability through analysis of sales trends. Show less

Bargain Hunt
Oct 2014 - Oct 2017Store ManagerResponsible for overall store operation, sales performance and management of store personnel. Greet and acknowledge all customers in a friendly, professional manner and ensure customer issues are quickly and efficiently resolved. Responsible for the interviewing, selection, hiring, training and performance evaluations of all associates. Provide a clean, fun and safe environment for employees and customers. Maintains financial controls including shrink, payroll and other operating expenses. Ensures that the appearance of the store is maintained to company standards including merchandise presentation, signage, stock levels and recovery. Continually evaluate and react to performance issues and actively recruit management candidates. Show less

Aramark Uniform Services
Oct 2017 - Apr 2019District Operations ManagerEstablish and maintain outstanding customer service within assigned geographic area. Effectively manage top 100 accounts through Quality Control Monitoring. Aid in conducting evaluations of staff to provide feedback on their overall performance, growth and customer service skills. Create a pervasive sales culture that fosters a strong brand orientation and supports achievement of sales objectives. Proactively follow up on accounts in jeopardy and lost accounts. Identify growth areas and retain 100% of the district customers. Make direct service calls and resolve service concerns expeditiously. Maintain close coordination with production department regarding service and customer issues. Perform route observations weekly. Partner with sales organization to identify areas of growth. Show less

Diamond Vogel
Apr 2019 - Feb 2020General Manager
Venminder
Feb 2020 - nowCustomer Success Manager
Jan 2022 - nowRelationship Manager
Feb 2020 - Jan 2022
Licenses & Certifications
- View certificate

Customer Success Advanced Concepts
CustomerSuccessU.orgMay 2024 - View certificate

Customer Success Fundamentals
CustomerSuccessU.orgMay 2024
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