Alana Robinson

Experience

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  City of Brampton

  Sept 2006 - Aug 2010

  Maintained parks and sports fields through a variety of maintenance tasks including: grass cutting, lining sports fields, litter picking and changing garbage. Worked large events including Communities in Bloom, Rib and Roll, Classic Cars and Legendary Stars, to ensure a high level of cleanliness and customer service to patrons. Sold and promoted food and snacks to customers. Provided assistance and directions to customers using facility. Reconciled and balanced cash at end of shift using Point of Sale Systems. Provided exceptional customer service: recognised through Mystery Shopper Program as providing a high level of service.

  • Parkskeeper

    Apr 2008 - Aug 2010

  • Customer Service

    Sept 2006 - May 2008
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  Prouse, Dash & Crouch, LLP

  May 2011 - Aug 2012

  Receptionist

  Greeting staff and clients in a professional business setting. Handled taking IDs and assigning clients to meeting rooms. Responsible for answering a multi-line switchboard, processing over-the-phone and in-person visa transactions, and entrusted with transferring keys and large funds to law clerks. Worked independently with little supervision.

• 

  Scotiabank

  Sept 2012 - Jan 2016

  Providing administrative support to the Employee Development team supporting Global Banking and Markets, Global Risk Management, and Group Treasury for Scotiabank. Extending administrative support to the Campus Recruitment team and Relationship Managers. Coordinating logistics for employee development programs including administration of online registration systems, providing learners with necessary materials and information prior to programs, classroom set-up including technical support, among many other duties. Responsibilities also include bill payments, budget monitoring, reporting, and resolving employee development concerns or inquiries. Very customer focused as well as a high level of interest in process improvement.Presented with a Best of The Best award in 2015, nominated by my peers. Show less Providing day-to-day banking services to customers through processing financial transactions, account maintenance, resolving inquiries, and directing sales to appropriate officers. Responsible for meeting negotiated sales goals and service excellence activity goals to contribute to the success of the branch. Adhering to the bank's compliance, operational, and security procedures in every duty. Increased responsibility to head-teller and team leader, responsible for end of day cash reconciliation. Show less

  • Administrative Officer, Employee Development Human Resources

    Aug 2013 - Jan 2016

  • Customer Service Representative

    Sept 2012 - Aug 2013
• 

  Roynat Capital

  Jan 2016 - now

  Client Services Officer

  Contributes to the overall success of the Kitchener Roynat Office by providing support to the sales staff in an accurate and efficient manner. Provides administrative support throughout the financing process, including input and analysis of financial data. Delivers excellent service during the client onboarding experience as well as continuous support to existing customers. Assists with training new employees in Ontario and contributing to the development of a job manual.