Gilbert Joseph

Experience

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  Securitas Security Services USA, Inc.

  Oct 2006 - Dec 2014

  Liaison between Securitas Branch Manager Michael Smith and client contacts at Volvo Group Trucks facility in Greensboro, North Carolina over security, mail and reception services. I currently manage 14 Securitas personnel at 482 hours, ensuring the delivery of high quality customer service, support security planning, delivery logistics, assessments and surveys.Maintained the site Standard Operation Procedures (SOP) manual for both security and mail services.Created an interactive version of the SOP and list of the site maps and documents to give the officers and client easier access to the same information. All versions are updated regularly to maintain information continuity among all users by me.Created an interactive manual to assist in the training for future Account Managers to smooth the transitional process for the client and new Securitas liaison.Improved/Created site maps (patrol/extinguisher/parking lights/card readers/clearance/cameras/etc.) for training and customer tracking of our duties.Responsible for weekly payroll submissions for all Securitas personnel working at this facility.Responsible for programming officer patrols and the continual audit of personnel with access to it.Additional duties incorporated into this position since becoming manager:• Periodically meeting with department management to assess their security concerns• Conducting meetings and training seminars along with department management on security related issues• Pushing “Customer Service First” training among the officers and personal responsibility• Improving communication between the client and Branch Office, starting bi-weekly meetingsCompleted all Learning Management Systems (LMS) training requirementsCompleted Brass Ring training for Branch Management promotional consideration under Clifton Rook on 1/2014 Show less Assisted Account Manager Terry Joseph Stone in the management of 8 officers at the Volvo Trucks facility in Greensboro, NC Responsible for updating/maintaining the site SOP beginning in 2009For training, customer tracking of our responsibilities, inventoried/mapped each building's Access points, extinguisher locations, Network Rooms, etc.When the patrol tracking system was introduced to the site May of 2012, became responsible for the initial programming and continuing maintenance of the patrol/fire extinguisher bar codes. Show less

  • Securitas Account Manager, LPO at Volvo Trucks

    Nov 2012 - Dec 2014

  • Assistant Manager, LPO at Volvo Trucks

    Dec 2007 - Nov 2012

  • Security Officer

    Oct 2007 - Dec 2007

  • Security Officer

    Oct 2006 - Sept 2007
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  ABM Industries

  Jan 2015 - Dec 2018

  Hoffman Building Technologies - HBT-101: Compass Operators Certified 2018Project Management - Greensboro, Dublin VA and Chesapeake AccountsVendor Acquisition and Onboarding - Volvo North America PortfolioContract Services - Volvo North America PortfolioFacilities Management Scheduling - Greensboro, NCPreventative Maintenance Scheduling - Volvo North America Southern RegionCleaning Services Scheduling - Greensboro and Chesapeake VAProcess Development (CMMS Systems, Preventative Maintenance, Cleaning Services, Vendor Management)Budget Control Show less Liaison between ABM and client contacts at Volvo Group Trucks facility in Greensboro, North Carolina over security, mail and reception services. Managed 22 ABM personnel at 701.5 hours, ensuring the delivery of high quality customer service, support security planning, delivery logistics, assessments and surveys.Maintained the site Standard Operation Procedures (SOP) manual for both security and mail services.Including the list of the site maps and documents to give the officers and client easier access to the same information. All versions were updated regularly to maintain information continuity among all users.Maintained the interactive manual to assist in the training for future Account Managers to smooth the transitional process for the client and ABM personnel.Improved/Created site maps (patrol/extinguisher/parking lights/card readers/clearance/cameras/etc.) for training and customer tracking of our duties.Responsible for weekly payroll submissions for security, mail room and reception personnel working at this facility.Responsible for programming officer patrols and the continual audit of personnel with access to it.• Periodically meeting with department management to assess their security concerns• Conducting meetings and training seminars along with department management on security related issues• Pushing “Customer Service First” training among the staff and personal responsibility Show less

  • Portfolio Scheduler/Planner

    Mar 2015 - Dec 2018

  • Project Manager, LPO at Volvo Group Trucks North America

    Jan 2015 - May 2015
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  Flagship Facility Services, Inc.

  Dec 2018 - Feb 2022

  Operations Manager

  Oversee Facilities, Reception, Mail Services and Cleaning Operations for Client siteProject ManagementVendor Acquisition/Contract ManagementProcess Development

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  CBRE Global Workplace Solutions (GWS) EMEA

  Mar 2022 - now

  Facilities Manager

  Experienced Facilities Manager with a demonstrated history of working in the real estate industry. Skilled in Building Maintenance, Facility Management (FM), Asset Management, Janitorial Services, Contract Management and additional servicesSustainability Manager