Nilgün Ünsal

Experience

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  Koç System

  Jul 2017 - Aug 2017

  Intern
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  Medianova CDN

  Apr 2021 - Oct 2021

  R&D Analyst

  • Managing and coordinating R&D and innovation projects.• To ensure integrity and harmony in projects.• Conducting technical publications and scientific research within the scope of R&D projects.• To ensure the necessary communication and coordination with other stakeholders in R&D projects.• To ensure the coordination and management of the team and the tasks expected to be carried out within the IT organization in line with continuous development and growth targets.• Performing time management, planning and task assignments with tools in projects and requests. Show less

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  Turkish Airlines Technology

  Oct 2021 - Apr 2023

  IT Business Analyst

  • To ensure the necessary communication and coordination with other units in Information Technologies.• To ensure the coordination and management of the team and the tasks expected to be carried out within the IT organization in line with continuous development and growth targets.• Identifying, monitoring and improving KPIs for implementation and development processes.• Finding optimal solutions to the operational problems encountered and completing the necessary application developments, determining the test criteria and testing accordingly, preparing the test result report and following up on the elimination of nonconformities detected in the tests.• Improving test automation processes and preparing manual test scenarios and integrating them into automation.• Following up to date the standards and rules published by international organizations related to the projects being worked on, determining the necessary changes and improvements due to standard and rule changes and additions in the systems, and reporting these to the project manager and senior manager.• Preparing user manuals for the systems to be put into operation, providing and coordinating the necessary training.• Ensuring coordination and information flow between the department's project teams and user units during the design and implementation stages of the system. Show less

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  Turkcell Technology

  Apr 2023 - now

  Expert Business Analyst & Scrum Master

  • Identifying developments that will provide the optimum solution according to the needs of digital transformation and innovation projects, conducting End-to-End Tests by coordinating with different teams, ensuring completion by following the necessary developments and corrections, planning and managing User Acceptance Tests and commissioning processes.• Following up-to-date legal procedure rules regarding the projects being worked on, determining the necessary changes and improvements due to standard and rule changes and additions in the systems, and reporting these to the project manager and/or senior manager.• Providing system usage support to users and business units.• Preparing user manuals for the systems to be put into operation, providing user training or ensuring training coordination.• Ensuring coordination and information flow between the department's project teams and user units during the design and implementation stages of the system.• As the Scrum Master, taking the necessary actions to increase the efficiency of the team, eliminate the obstacles encountered and ensure the successful completion of the projects.• Organizing Retrospective Meetings with the Scrum team and evaluating the performance of the team for the purpose of continuous learning and improvement. In this context, preparing meeting notes, reporting and following up on determined actions. Show less