Kevin Jose

Experience

• 

  Zopper

  Sept 2023 - now

  Senior Technical Support Specialist

  Provide technical support and troubleshooting assistance for desktop computers, laptops, printers, scanners, and other peripherals. Diagnose and resolve hardware and software issues in a timely manner, ensuring minimal disruption to users' productivity. Perform hardware repairs and upgrades, including replacing components such as hard drives, memory modules, and graphics cards.Install, configure, and maintain operating systems (e.g., Windows, macOS, Linux) and software applications. Set up and configure network connections, including wired and wireless networks, and troubleshoot connectivity issues. Collaborate with other IT team members and external vendors to resolve technical issues and implement solutions. Collaborate with other IT team members and external vendors to resolve technical issues and implement solutions. Show less