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Ankit Bangur

Ankit Bangur

Senior Network Engineer

Followers of Ankit Bangur146 followers
location of Ankit BangurGurugram, Haryana, India

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  • Timeline

  • About me

    Tech Support Analyst

  • Education

    • University of Rajasthan

      2003 - 2007
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering

    • NMIMS CDOE

      2018 - 2020
      Master of Business Administration - MBA Information technology and system management

      Completed Corspondance MBA in Sept 2020

  • Experience

    • AT&T

      Aug 2014 - Jun 2017
      Senior Network Engineer

      In at&t I was working as Senior Network Engineer, talking care of Implementation of Avaya.was part of migration teamfrom Nortel to Avaya.

    • UBS

      Jul 2017 - Jul 2023
      Authorized Officer

      Resolved complex Genesys queue and call flow issues, ensuring uninterrupted operations and seamless customer experiences.Managed and resolved intricate Genesys configuration issues, optimizing system performance and functionality.Engineered and optimized voice systems to achieve maximum efficiency and reliability in communication infrastructure.Resolved intricate call flow and Genesys queue issues, ensuring uninterrupted operations and superior customer experience.Spearheaded the configuration and maintenance of Genesys-related aspects, guaranteeing seamless call routing and system functionality. Show less

  • Licenses & Certifications