James Soliman

Experience

• 

  Vector Marketing

  Jun 2007 - Dec 2007

  Sales Associate

  • Top sales associate in office, week to week. Ranked 2nd in the Great Lakes region for my opening month.• Helped launch the opening of the new branch by teaching other associates, taking them on myappointments and giving presentations in the office.• Delivered excellent customer service through constant communication with clients and service calls.

• 

  Hollister Co.

  Jan 2008 - Aug 2010

  Sales Associate

  • Candidate to become store manager, but left program to pursue career in the technology field.• Promoted a friendly and productive atmosphere by providing exceptional service to managers, associates and customers.• Flexible in times of need. Displayed good work ethic, allowing for quality assurance.• Proficient in all job functions of managers, associates and stock.

• 

  IBM

  Sept 2010 - now

  • Release engineer for a worldwide price release tool, an application that produces reports for price andcost of resources on potential company/client projects with a focus on Agile and DevOps• Create/manage problem and change incidents. Obtain approvals from applicable teams and overseeincidents through resolution.• Hold daily scrum to get the status of team members for previous and current assignments (epics,stories, tasks, etc.) in Rational Team Concert.• Responsible for communicating with the appropriate teams and individuals that can provideinformation on work items and environment usage.• Support lead for a post event analytics tracking system. Manage issues and enhancements tracker for each level of the system(acceptance of data, ETL jobs and reporting tools).• Client facing. Lead weekly meeting to discuss issues and enhancements tracker. Daily contact with client to discuss progress of new and current issues.• Manage resources on India Service Team. Nightly meetings to test and promote to UAT/Production outside of normal business hours. This allowed for testing/promotion of the system without affecting users during U.S. business hours.• Create(own) detailed operation documents(run book, application interface document, file list, and process schedule).• During transition from development to support, trained offshore team members on operations of theapplication and audit reporting.• Available 24/7 to load and rerun processes during hyper care and go live phases. Spent odd hours working with the team in order to meet deliverable deadlines. Show less

  • Project Delivery Manager

    Jan 2022 - now

  • System Support Lead

    Sept 2010 - now