Gaurav Singal

Experience

• 

  CPD Technologies

  Jan 2019 - Jan 2021

  Technical Support Executive

  Consulting with IT managers and other departments as required.Providing IT assistance to staff and customers.Training end-users on hardware functionality and software programs.Resolving logged errors in a timely manner.Updating computer software as well as upgrading hardware and systems.Maintaining databases and ensuring system security.Documenting processes. Keeping track of technological advancements and trends in IT support.

• 

  CoinSwitch

  Jan 2021 - Feb 2021

  Customer Service Intern

  1. Effectively engage and interact with customers on email/chat2. Understand the customer's query, identify the customer's needs, and give the best resolution to the customer3. Coordinate with cross-functional teams to resolve any issues4. Handle real-time queries of the customers across India

• 

  Quality Council of India(QCI)

  Feb 2021 - now

   Responsible for reviewing, analyzing, and evaluating business systems and user needs. Document requirements and define scope and objectives and formulate systems to parallel overallbusiness strategies. Determine operational objectives by studying business functions; gathering information;evaluatingoutput requirements and formats Construct workflow charts and diagrams; study system capabilities; write specifications. Improve systems by studying current practices; designing modifications. Recommend controls by identifying problems; writing improved procedures. Define project requirements by identifying project milestones, phases, and elements; forming a projectteam. Monitor project progress by tracking activity; resolving problems; publishing progress reports;recommending actions. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Actively participate in the implementation of approved changes Show less - Assisting and supporting project managers with tasks such as the development of standard operating procedures, compiling documents and making appointments- Tracking, analyzing and communicating project liabilities and opportunities- Collecting data and tracking project success metrics- Scheduling meetings to coordinate project work and provide status updates- Monitoring budgets and other financial documents and resolving any financial queries- Updating and using the risk/opportunity registers to mitigate financial risks- Developing training materials Show less

  • IT Analyst

    Jan 2023 - now

  • Coordinator

    Mar 2022 - Jan 2023

  • Project Mangement Trainee

    Feb 2021 - Mar 2022