Roxana Billings

Experience

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  Southern Management

  Jun 2009 - Jan 2014

  Assistant Leasing Manager
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  AHC Management LLC

  Aug 2014 - Apr 2016

  Property Manager
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  E.G Reinsch

  Apr 2015 - May 2018

  Property Manager

  Oversaw daily operations of 237 Residential apartment communityDemonstrated behaviors that cultivated a positive work culture; encouraged and built positive relationships with all team membersRecruited, trained, developed, mentored & motivated onsite staffManaged the physical asset of an aging communityCreated and executed a yearly preventative maintenance plan for the property Worked closely with Washington Gas to complete replacement of pipes and install new metersPrepared weekly rentals reports, move-in and out inspections, pending applicationsManaged community emails, social media accounts and online marketing accountsWorked closely with Marketing to implement new ideas to enhance the physical appeal of the property Managed the Arlington County Transportation Partner's account and was able to successfully implement Ride Share Programs for the site. The site won awards two years in a row for Gold Status. Show less

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  Trinity Property Consultants

  May 2018 - Jun 2021

  Managed a $7 Million Dollar asset from the acquisition, renovation and company branding. Managing to increase occupancy from 67% at the time of purchase to 98% for two years consistently. Exceeded goals and met 100% pre-lease for 2020 and 2021 physical year.Created value in floor plans by renovations, upgrading unit interiors and adding in unit Washer and DryersIncreased additional income by creating Rentable Amenity spaces; Lounge, Game room and Study PodsAssisted Regional Manager in two new acquisitions in Florida from due diligence to company branding. Assisted the attaining the building and walking current residents through the initial 60 days of take over.Assisting in training and developing of site Managers for sites across countryMaintained delinquency under 2% during the pandemic and 1% during regular operations. Created and presented Monthly Financial Review for Executive and LeadershipEvaluated and recommended changes in rental pricing strategies to remain competitive in my market to Regional and Executive Team. Show less Lead and managed the processes of completing $5 million-dollar renovations and improvements of a 441 Off Campus Housing Community Contract Management and Accounting: Work with industry partners regarding contracts, invoices, and payments- managing accounts Customer Satisfaction: Provide exceptional customer service to all staff and residents. I built strong relationships and partnership with local businesses along with Loyola University and John Hopkins University.Record Keeping: Create, Maintain, and Audit resident files. Maintain record of transactions including NSF’s, rent allowances, concessions, rental increases and creditsDelinquency: Managed delinquency to under 1% for two years in a row Show less

  • Property Project Manager

    Jan 2019 - Jun 2021

  • Assistant Community Manager

    May 2018 - Jun 2019
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  Brookfield Properties

  Jun 2021 - Oct 2022

  Property Manager

  Culture and People: Managed and Established company culture and structure of a newly acquired community after recent purchase in December 2020. Recruited, Hired, and Trained a Maintenance and Leasing Team to work through the acquisition and stabilizing of acquisition.Payroll Systems Management: Tracking and approving employee timesheets, expenses, time off request and manually processing commissions and bonuses via spreadsheets on excel. Utilizing ADP and Workforce Applications to complete payroll and performance evaluations and updates. Cost Analysis: Managing and Tracking in unit renovations that include new cabinets, quartz countertops, kitchen appliances, LED lights, bathroom vanities and new luxury flooring. Tracking Capital spending for capital projects throughout the community; clubhouse, dog park, leasing office upgrades, along with installs of new HVAC units, hot water heaters and circulator lines. Accounting: Performed collection efforts in accordance with company policies and procedures and ensures that we are legally compliant. Worked closely with company legal team and outside council to enforce and file proceeding with courts for individual accounts. Kept account records for all invoices and ensured processed payments in a timely manner for all account payables and receivables. Show less

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  REGENT

  Jan 2023 - now

  Operations Specialist
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  State of Maryland

  Jul 2023 - now

  Procurement Officer