Dusan Prvacki

Experience

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  Level99

  Mar 2016 - Jul 2016

  Social Media Manager

  • Created Social Media plans and strategies for clients, according to their needs and budget• Closely worked with the company’s Creative Team and created, curated and managed all published content for clients (images, video and written)• Worked with clients such as Das Keyboard and Division Zero• Managed social media day-to-day activities for clients (Twitter, Facebook, Instagram, Reddit)• Worked closely with company's Insights and Analytics Team to develop reports for clients as well as tweak Social strategies and plans if needed• Ran a successful online campaign for a client where we managed to find over fourty American designers who were willing to participate in a keyboard design competition Show less

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  E-Frag d.o.o.

  Aug 2016 - Jun 2017

  Social Media & PR Manager

  • Managed company’s social media day-to-day activities (Twitter, Facebook, Instagram, YouTube, Reddit, Twitch, Azubu, Medium)• Successfully promoted and delivered real-time Social Media coverage of over ten high profile video game tournaments and events, including CS:GO The World Championships 2016 which took place in Kombank Arena in Belgrade, ESL Southeast Europe Championship at Belgrade Fair in 2016, PlayIT Show Serbia at Belgrade Fair in 2017, Southeast Asia Razer Rising Stars League which took place online• Arranged day-to-day cross-promotion with brands and companies like Razer, Cooler Master, Twitch, Dingit, and many more• Closely worked with the company’s Creative Team and created, curated and managed all published content (images, video and written)• Developed a media relations strategy and achieved high-level placements in print, broadcast and online media such as RTS, B92, HLTV Show less

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  NCR Corporation

  Jun 2017 - May 2021

  • Strategically supported NCR's key clients in order to promote retention, loyalty, and overall customer satisfaction• Constantly improved NPS scores through customer happiness monitoring, proactive problem solving and regular lines of communication• Gathered and provided all relevant knowledge and data on NCR's products and services to the clients• Cross-functional collaboration with Sales, Support, Service and Product Teams: process improvement, support escalation management, data management, rollout management, SW solution set maintenance, invoicing Show less

  • Customer Success Manager

    Oct 2020 - May 2021

  • Sales Ops Support Analyst

    Apr 2019 - Oct 2020

  • Field Service Coordinator

    Jun 2017 - Mar 2019
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  JAGGAER

  May 2021 - now

  • Partner org and partner user onboarding in accordance with the JAGGAER Partner Program• Regularly engaging global JAGGAER Alliance Partners, identifying knowledge gaps, planning and coordinating optimal and comprehensive education programs and access to up to date documentation• Regularly evaluating effectiveness of JAGGAER's partner enablement processes, and proposing and driving changes to improve partner experience, knowledge, and performance• Driving awareness of JAGGAER's current and upcoming products, roadmaps, documentation, training, events and other partner-related information• Acting as administrator of tools and resources used by the Partner Alliance Team and Alliance Partners, and driving process/configuration changes where necessary: Salesforce.com (and Salesforce Experience Cloud), Highspot (Partner Portal), Sharepoint (intranet); performing regular data maintenance and troubleshooting of said tools and platforms• Documenting, maintaining and tracking partner-related legal documentation• Establishing and maintaining joint channels of feedback, participations and support from both internal and partner organizations Show less

  • Partner Enablement Manager

    Jun 2022 - now

  • Salesforce Specialist

    May 2021 - Jun 2022