Brittany Howell

Experience

• 

  Alumni House at Fredonia State University of New York

  May 2012 - May 2015

  Administrative Assistant

  Planned university events, including (but not limited to) Homecoming, the 50 Year Reunion, and the Annual Alumni Golf Tournament by creating an Order of Events, contacting vendors and musicians, sending out mailings to guests, and preparing gift baskets, raffle prizes, and table arrangements.Executed events by managing the guest list, taking attendance, guaranteeing seating arrangements, and ensuring all activities went according to schedule.Managed the Banner alumni database by making sure all information for each alumni was up to date, and updating it as students graduated and their contact information changed. Show less

• 

  Teavana

  May 2015 - Aug 2015

  Sales Associate

  Assisted customers in the purchase of loose leaf tea, gift sets, and tea accessories. Answered all customer questions to ensure a positive customer experience.Successfully managed store inventory and maintained food safety standards.Increased foot traffic by sparking conversation with potential customers and inviting them into the store.

• 

  Reeds Jewelers / Jenss Décor

  Jul 2015 - Aug 2016

  Sales Associate

  Successfully completed multiple training programs including sales techniques, customer service, and gemology.Assisted customers with jewelry purchases and inquiries, including custom jewelry projects, while meeting a monthly revenue goal.Successfully controlled inventory by physically counting each piece on a semiannual basis, verifying shipments contained correct items, and shipping out correct items in return with no error.

• 

  Grand Canyon University

  Oct 2016 - May 2017

  University Counselor

  Continuously improved metrics each week by optimizing email and phone call strategy. Hit all enrollment goals in my first month of employment.Guided prospective students through admissions process by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements and student support services.Provided above and beyond customer service, as evidenced by multiple recommendation and thank you emails from prospective students.

• 

  Grand Canyon Education, Inc.

  May 2017 - Mar 2019

  Project Analyst II

  Managed the GCU Test Application Platform (TAP) development project, which includes Placement Exams, checks for understanding, faculty training quizzes, and more.Managed the GCU Student Success Center website, including content and style updates, search feature functionality implementation, copyediting, and more.Ensured media met all current accessibility and data security standards through manual quality assurance checks.

• 

  Workflow by Design

  Mar 2019 - Nov 2019

  Project Manager

  Acted as a system expert with the ability to advise clients on capabilities and training opportunities while managing baseline page and form configurations.Managed the system’s SDLC spanning multiple projects while proactively identifying and resolving process issues and recurring roadblocks for all clients.Collaborated with account and development teams to meet client deliverables on time and within budget.

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  Bishop Fox

  Nov 2019 - Jan 2025

  Continually delivered millions in revenue to main client (a multi-billion dollar sales corporation), operating across 12 different countries.Managed multiple programs, financials, and projects across client's different business units.Mentored new project managers, assisted with employee onboarding and training sessions and facilitates client interactions to foster success. Delivered 99% of projects on time and on or under budget.Created job aids and process documentation, including client playbooks, email and meeting templates, client communication templates, and more.Defined, implemented, and maintained business processes and procedures to meet all service level agreements of Bishop Fox and our clients.

  • Senior Engagement Manager

    Mar 2023 - Jan 2025

  • Engagement Manager

    Nov 2019 - Mar 2023
• 

  World Wide Technology

  Jan 2025 - now

  Senior Project Manager

  Manages project lifecycle from initiation to closure.Develops and maintain project plans, schedules, budgets, and resource allocation.Ensures that project deliverables are completed on time, within budget, and to the highest quality standards.