James Duerr

Experience

• 

  Innovation Group - California State Automobile Association

  Jan 1998 - Jan 2009

  Senior Conversion Business Analyst & Developer

  Led multi-year conversion projects working closely with clients’ product owners to gather and document business requirements, translate into feature requests for development, and validate system needs met customers’ expectations to ensure successful product roll outs. Selected client projects included:CSAA business auto policy administration system conversionCSAA Membership book of business (5M members) conversion Policy, billing, and licensing renewal system projects for CGU Insurance, Laboratory Corporation of America, and the Texas Commission on Environmental Quality. Show less

• 

  CSAA Insurance Group, a AAA Insurer

  Sept 2009 - Dec 2022

  Appointed in January 2017 to manage requirements gathering for the final stage of CSAA’s Policy Administration System program to convert the California Homeowner Policy book of business onto a consolidated platform and decommission legacy systems. Lead a team of business analysts and project leads to work cross functionally with business product managers in addition to actuarial, forms, underwriting and development teams.Validate requirements with business stakeholders to translate needs into technical requirements for development teams. Collaborate with the Conversion Program team to facilitate seamless conversion onto new Policy Administration System platform. Show less Key member of the leadership team driving a $500M+ multi-state Celent award-winning transformation program. Managed multiple design teams, leading up to 24 business analysts over 3-year project lifecycle to deliver completion on company’s #1 goal. Deployed new Signature Series Auto policy product to 23 states.Partnered with Auto policy product managers to build base product. Defined requirements for billing, renewals, and other core product components. Directed 4 design teams in delivering complex requirements based on state by state nuances and Department of Insurance requirements within a given state. Show less

  • Product Owner

    Jun 2019 - Dec 2022

  • Conversion Solution Manager

    Jan 2017 - Jun 2019

  • Policy Lifecycle Property Solutions Manager

    Jun 2016 - Mar 2017

  • Supervisor II (Defect Solution Manager)

    Jan 2015 - Jun 2016

  • Auto Product Solution Manager

    Jun 2011 - Dec 2014

  • Business System Analyst

    Sept 2009 - Jun 2011