Shaan Shamir M A

Experience

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  Harilela Hotels Ltd.

  Nov 2006 - Dec 2008

  Customer Service

  The day to day duties of my job would be to meet and greet hotel guest, clients, Commercially Important Guest (CIP) and VIPs at the aerobridge. I would ensure prompt facilitation of their clearance until they have met their respective chauffer. I meet guest that have facilitated immigration clearances to ensure undue delays, I would also work Immigration Duty Officers, to ensure prompt and comfortable clearance. I had assisted in events such as Forbes global CEO and F1. This enforced my planning and collaborative skills as I worked with my fellow colleagues to facilitate groups of travellers to their correct hotel.Some of the Duties are: Customer Service Agent (Part-timer) • Assisted with the implementation of meeting Services at Plaza Premium lounge• Took on various roles - administrative as well as operational duties• Welcome and ushered international VIP’s swiftly into Singapore• Shown initiative to take up leadership positions during manpower shortages to help with deployment of staff• Multitasking ability, to not only handle guest, but also rectify IT issues at the counters • Expounded high interpersonal and multitasking skills, supported collaborative events such as F1, Forbes global CEO meeting, and International Monetary Fund.• Results oriented, was able to complete all tasks assigned Show less

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  Singapore Civil Defence Force

  Jan 2009 - Nov 2010

  Medic in-charge

  Tasked to ensure a strong bond was upheld between NUH, the public and SCDF.

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  SATS Ltd.

  Jan 2011 - Jun 2012

  Customer Service Agent

  The day to day duties of my job would be to meet and greet hotel guest, clients, Commercially Important Guest (CIP) and VIPs at the aerobridge. I would ensure prompt facilitation of their clearance till their subsequent departure. I would also work Immigration Duty Officers to ensure VIPs are provided facilitated immigration clearances. When newer companies (SATS and Plaza Premium) took over, I provided them with insights on how the company was previously run. I help them establish a framework on what type of guest we should focus on, and how to maximise officers potential.Some of the Duties are: Customer Service Agent (Part-timer) • Assisted with the implementation of meeting Services at Plaza Premium lounge• Took on various roles - administrative as well as operational duties• Welcome and ushered international VIP’s swiftly into Singapore• Shown initiative to take up leadership positions during manpower shortages to help with deployment of staff• Multitasking ability, to not only handle guest, but also rectify IT issues at the counters • Expounded high interpersonal and multitasking skills, supported collaborative events such as F1, Forbes global CEO meeting, and International Monetary Fund.• Results oriented, was able to complete all tasks assigned Show less

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  Temasek Polytechnic

  Oct 2012 - Sept 2013

  Temporary Assistant Lecturer

  School of Engineering, supervised final year project students Directly after the completion of my Diploma, while pending my degree application, I was offered a temporary career by Temasek Polytechnic as a Assistant Lecturer, Temporary Staff. In this frame, I assisted to mentor Final Year Students on their Final Year Projects. I also was able to conduct technical sharing lectures where students and faculty members were able to engage on projects and identify the best way to solve an issue. Duties covered are: • Mentor and advisor to final year engineering project students, on academic and technical challenges• Planned and conducted Technical Sharing Lectures, for final year students on behalf of lecturer.• Coordinated classes and workshop for students Show less

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  MITSUBOSHI OVERSEAS HEADQUARTERS PRIVATE LIMITED

  Oct 2015 - Mar 2022

  Maintenance Engineer

  (In-charge of Electro-Mechnical systems)During this tenure, I was incharge of ensuring that the processes in the factory was running well, and that system-down time was reduced. I also worked as part of the Continual Improvement team, known as Kaizen. We scrutinized processes to see how best to reduce redundancy. Duties covered are: • Evaluated as well as executed preventive and corrective maintenances on Machines.• Researched and implemented ways to improve the efficiency of process, by modifying the machines• Worked with production supervisors and production managers to look at more efficient ways of production Show less

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  Ministry of Home Affairs Singapore

  Feb 2016 - now

  Senior Officer

  As a senior officer, I have had the privilege and opportunity to lead a team of officers across multiple checkpoints and partake in various inter-agency operations. Currently I am deployed to Woodland’s checkpoint where I work with a team of dedicated officers to ensure the efficient clearance of people, conveyances, and cargo through one of the busiest land checkpoints in the world. From the humble beginning of a Team Leader, I have risen along the ranks to become an Assistant Commander of my Team. In this field, I am allowed to play a greater role in decision making of complex cases, and the chance to guide newer Team Leaders on the Why, What and How’s of cases management. This role is dynamic, as I am presented with new cases on a day-to-day basis and I swell with pride knowing that what I consciously do lays the foundation for the future generation. My team was also self-motivated, and able to detect prohibited items such as concealment of narcotics, tobacco, smokeless vapor and counter-terrorism cases. Some of my past and current duties are:• Presided over multiple checkpoints as Team Leader• Conduct training of SOPs, Threat Detection and handling of security related incidents• Involved in implementation of projects • Deployed in Operation Centre as Watch TL• Assistant Commander of Woodlands Command Show less