Lelia Gaes

Experience

• 

  NN

  Dec 2003 - Apr 2006

  Financial Accountant

  Achievements - system implementation of the commission scheme on the sales force payment process.

• 

  ING Lease

  May 2006 - Dec 2017

  Responsibilities:Develop and implement the company run-off strategyresults:- Company liquidation within the agreed-upon timeline & budget;- Sale of active lease portfolio (business transfer to Raiffeisen Leasing IFN SA) and related insurance intermediation business (sale purchase agreement with Raiffeisen Broker de Asigurare-Reasigurare SRL);- Negotiate and early terminate the remaining active lease and loan portfolio;- Management and sale of real estate portfolio (warehouses, office buildings and a supermarket);- Decreasing the number of employees;- NBR and insurance license withdrawal;- Decommission of operational systems;- Management and sale of bad debt files (including real estate). Show less Responsibilities:- Coordination of Operations and Treasury team;- Management of Operations and Treasury systems;- Managing a portfolio of more than EUR 200 M in assets;- Operations and Treasury reporting to head office and NBR;- Process optimisation: review & redesign of operations architecture, processes, procedures;- Team management: team recruitment, hiring, coaching, developing and evaluation.Results:- Recruit, set up a team of five people;- Improve the business processes, train and coach all impacted streams;- Successful implementation of multiple efficiency and quality measures that enabled growth of portfolio; - Design of coherent and consistent portfolio reports at company level. Show less

  • General Manager

    Nov 2013 - Dec 2017

  • Deputy General Manager

    Jul 2013 - Oct 2013

  • Operations Manager

    Jan 2008 - Jun 2013

  • Operations Officer

    May 2006 - Dec 2007
• 

  ING Bank

  Apr 2017 - Jul 2017

  Project Leader for "Fit For Future"

  In addition to my current job as a General Manager for ING Lease Romania, I was assigned by ING Bank to manage a project about operational efficiency and cost reduction, non personal and personal costs. The purpose of the project is to enhance cost efficiency culture of ING Bank in Romania. Responsibilities:- Coordination of the project team formed by members (Fit for Future ambassadors) from each department of the bank; provide coaching to help them get the right tools to enable: the increase in efficiency, the waste reduction and the continuous process improvement;- Voice of the project for all internal and external stakeholders (e.g. external consultants, Steering Committee);- Evaluate IT systems and highlight areas for improvements;- Support the search for automation opportunities under existing tech and challenge new solutions;- Analyse business data, determine and track the performance key metrics, establish the cost related targets in line with the industry peers and trends; identify risks and gaps and manage resources proactively;- Validate the findings with the impacted streams.Results:- Set up the frame to implement and scale the cost reduction-related solutions under the ambitious plans to grow the business;- Implementation of Fit for Future ambassador program to ensure adoption of cost efficiency solutions across the bank (such as: value transport, IT costs). Show less

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  IPSX

  Jan 2018 - Oct 2020

  Apr 2018 - Oct 2020 (2 years 7 months)Responsibilities:- Coordination of the operations and business development departments, including marketing and legal functions.- Product Owner for the first version of platform, a blockchain based marketplace for sharing of Internet Protocol addresses (IPs)IPSX is a start-up company from Switzerland, born in 2017 which has successfully built the first decentralised IP sharing exchange. Using blockchain technology, it is a fully automated marketplace, with full clearing of utility tokens associating the price and distribution based on offer and demand for IP addresses. 🔗app.ip.sx Show less

  • Chief Operations Officer

    Apr 2018 - Oct 2020

  • Project Manager

    Jan 2018 - Mar 2018
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  Bob Concierge

  Sept 2019 - Sept 2020

  Project Manager

  Software Project Managementresponsibilities:- Help the development team plan deliverables in order to reach agreed milestones;- In charge with the Agile process inside the development team: implement, continuously track and improve the team performance;- Product owner role (in charge with the project backlog and user story writing);- Act as the main link between the technical team and business;- Test of developed solutions before releasing to production.Projects: website launch, mobile app launch, addition of services to the platform (Minishop, Laundry, eShop, Marketplace, Restaurant, Planned Menus, Residential Services) and continuous improvement of the mobile app.Business Project Managementresponsibilities:- Identify resources needed, hire the right people, and assign individual responsibilities;- Responsible for managing concurrent projects in a fast-paced environment.Projects: Minishop configuration, recruitment (set up: marketing team, sales team, courier team, IT development and service desk team), warehouse business flow (eshop service), Laundry service business flow.Partner & Operations Managementresponsabilities:- Negotiate business agreements with the marketplace partners;- Onboard of partners on the platform;- In charge with sales and commission reports. Show less

• 

  Orange

  Oct 2020 - Mar 2022

  Program Manager @ Orange Money

  Responsibilities:Ensure that the projects/programs are delivered in scope, on time and on budget:- Factoring program between Orange Romania and Orange Money - the first Romanian factoring program with retail invoices, built-in house booking engine; also covered the following roles (for limited period): Factoring Product Owner and Scrum Master. - Enable the Orange Money app for users outside the Orange networkResults: the percentage of new users outside the Orange network exceeds the target;- Using Design Thinking, reshape the app onboarding flow - successfully built prototype, replace client identification method (attended with unattended) and qualified signature providerResults: number of app screens and clicks reduced by 50%, number of new users increased by 66% after first release.- Reshape of Credit Card onboarding flow in Orange Shops. Show less

• 

  Thoughtworks

  Mar 2022 - now

  Project Manager Lead Consultant

  Responsabilities:Project Manager, responsabilities:- deliver within scope, time and budget a business process optimisation project (Quote to Cash): development of a new payment component, integrations with Salesforce, Netsuite, ProcessOut, decommission of a legacy (monolith) system- facilitate optimal communication: report on project progress, escalate issues- ensure business continuity in impacted streams (Sales & Finance)- manage project risks and dependenciesProduct Manager, responsabilities:- build and execute the product vision and roadmap- translate the Sales and Finance business needs into the product backlog (user stories)- in charge with the product backlog prioritisation, sprint and release planningPeople Manager, responsabilities:- manage a team of back-end engineers (5-11) Show less