Helena Trespalacios

Experience

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  Izzy's Pizzeria

  Jan 2009 - Mar 2013

  Cashier
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  Friendly's Ice Cream, LLC

  Sept 2011 - Mar 2012

  Server
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  GNC

  Mar 2013 - Jun 2020

  Provided exceptional customer service by achieving and exceeding personal sales goals that benefited the customers goals to live well.Gave feedback to store associates regarding work performance on an on-going basis.Responsible for recruiting, hiring, and performance managementOpening, closing and operating the retail facility. Including, but not limited to cash handling, inventory count and bank deposits.Responsible for ordering merchandise and supplies to maintain appropriate inventory levels, to maximize sales and maintain store appearance.Verify the delivery of all merchandise to the store. Show less - Responsible for all store operations, hiring, and training.-Have built a significant customer base within the store. - Succeeded in getting store off of "Target Program". From a 1.32% of loss down to .32% in 6 months. Program was due to prior staff and management prior to taking the store. (2016) - Write work schedules within store budget while utilizing store staffing reports to use appropriate coverage. - Hired, trained and successfully have two of my employees succeeding in management positions.-Other Responsibilities include: -Customer Service -Product Cleaning Rotation -Plannograms -Sales -Opening/Closing Procedures -Cleaning/Organizing -Consolidating weekely recap paperwork Show less Interacting with customers and is committed to helping them choose the right products, as well as making recommendations based on overall product knowledge and understanding of their needs.Generate sales, follow store procedures and achieve sales indicators set by store management.Cash handling, inventory count and deposits according to GNC procedures, as well as maintaining the appearance of the store Achieved 4th out of 108 people in yearly employee rankings in my first year with GNC Show less

  • Store Manager

    Sept 2018 - Jun 2020

  • Store Manager

    Jan 2016 - Sept 2018

  • Full Time Assistant Manager

    Sept 2015 - Jan 2016

  • Part Time Assistant Manager

    May 2014 - Sept 2015

  • Sales Associate

    Mar 2013 - May 2014
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  Smoothie King (SKFI)

  Jul 2020 - Oct 2020

  Shift Supervisor

  -Assist in the team management of restaurant during scheduled shifts-Assist Team Members at the point of sale (POS) in the execution of product and promotions-Ensure Guest service in all areas and meet applicable standards for quality and cleanliness-Know how to perform the duties of all other non-management positions-Inform General Manager of all problems or unusual matters of significance-Support and adhere to company standards for operations, marketing / communications and brand identity Show less

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  Wawa, Inc.

  Oct 2020 - Jun 2022

  Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.Provide direction, motivation, and coaching for associates during the shift.Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks.Complete cash and lottery processes.Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.Check in vendors.Recognize associates and celebrate accomplishments. Show less Support the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping.Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.Prepare all made to order food and/or beverages Show less

  • Customer Service Supervisor

    May 2021 - Jun 2022

  • Customer Service Associate

    Oct 2020 - May 2021
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  Elite Air, Inc.

  Dec 2022 - now

  Sales And Installation Coordinator

  -Assist and communicate with sales personnel and management daily.-Maintain prospect database including data entry, transferring leads, and generating leads.-Assist sales team in preparing quotes as needed-Answer calls and greet visitors while delivering professional and exceptional customer service assistance.-Handle all local/state requirements for construction permits and zoning. -Handle all ordering and staging of equipment needed for each job.-Maintain good working relationships with our vendors and supplyhouses. -Communicate activity related information to sales staff and managers-Provides clerical and administrative support by using a full range of functions including advanced processes of one or more word processing software and/or desktop publishing applications to produce a variety of documents. Show less