Kerri Allen, PMP

Experience

• 

  Sprint

  Jan 2000 - Jan 2007

  Manager, Marketing

  Responsible for program management, event management and database marketing tasked with delivering incremental sales and profits for ILEC customers. Team of 8 mid-level direct reports.Expense budget of $3.0 Million with heavy emphasis on coop marketing dollars. Created integrated promotional marketing programs that included direct mail, e-mail, sales collateral, sales training materials, sales incentives, trade advertising and events in collaboration with industry leading suppliers. Presented marketing analysis and results to Executive leadership monthly• Led a team creating and implementing a customer rewards program driving increased brand awareness of top tier suppliers, resulting in and incremental gross margin return on investment of 350%. • Partnered with a supplier to develop cutting edge marketing and sales program using six sigma DAMIC processes, resulting in $500,000 in incremental revenue the first year. • Negotiated with suppliers to allocate some of their own marketing funds and co-brand advertising campaign, maintaining 85% of contracted advertising buy and using cooperative advertising dollars to offset cost, increasing brand awareness by 15% in a declining market. Show less

• 

  Embarq Logistics

  Jan 2007 - Jan 2009

  Implementation Manager

  Responsible for managing customer relationships and service for materials management bids and materials for new client opportunities. Accountable for purchasing, managing and reporting inventory, developing project management and customer service processes and procedures, and solving customer problems. Managed a team of 20 supervisors, project managers, analysts and customer service associates. Managed the area’s TL9001/ISO9001 Quality team and processes.• Led a cross functional team of key stakeholders documenting current state processes and created a desired future state processes for division with over 90 audit action items, developing and implementing 13 revised processes and four policy procedure documents satisfying auditors concerns, reducing defects in subsequent audits by 95%. • Led project team in analyzing and creating process improvement plans for reducing cycle time, taking 60 days out of the average project cycle time, improving cash flow and saving $100,000. Show less

• 

  KGP Logistics

  Jan 2009 - Jan 2012

  Manager Customer Service and Project Management

  Responsible for managing customer relationships with materials management clients and new construction projects with existing and new clients. Tasked with developing project time lines, budgets and informational materials for project bids focused on telecommunications construction and material management projects. Accountable for participating in sales calls selling engineering, furnishing, installation and integration services. Responsible for leading the migration from PeopleSoft to Navision, creating project requirements, scope, testing plan, implementation plan and training. Managed team of eight project managers and customer service associates. • Led a cross functional team as project leader and operational owner in analyzing and selecting software, creating and implementing testing, training and a cut over plan for open projects and orders, delivering the project on time, on budget and outperforming regular order management software with 80% fewer defects and issues. • Coordinated with materials manufacturer shipment and delivery of short supply materials, creating special agreement with customer on purchase guarantees, mitigating company risk, completing contracts on time and resulting in additional contracts worth $1,500,000 in new business.• Coordinated project to build wireless electronics huts for Alaskan company, requiring more than 30,000 pieces of material shipped to remote locations, tracking and reconciling all materials and financials in satisfying customer desire for speed and accuracy for $3.5 million project. Show less

• 

  MIQ Logistics

  Jan 2012 - Jan 2013

  Sr. Project Manager

  Responsible for managing new client implementation and conversion projects. Accountable for developing project time lines, budgets, and project management materials for all client bids. Tasked with participating on project sales calls, assigning projects to team, brokering resources with other team leads in IT, operations, and other service organizations. Charged with tracking monthly project measurements of budget to actual, projected close schedule to actual project close, and survey feedback scores. Responsible for day-to-day supervision of multiple project managers, including hiring, training, coaching, feedback, and direction. Performed project analysis for senior management on an as needed basis.• Led cross-functional team of IT, Operations, Sales and Finance in developing requirements for client implementing new software for warehouse management, exceeding expectations of on time and on budget and retaining a $500,000 customer.• Created and Implemented After Action Review process with internal stakeholders and clients to record and track project key learning’s and best practices, improving project satisfaction scores by 30%. • Created formal scope change process for project changes in cost and/or time, rolling out the process system-wide and collecting all scope changes for analysis, decreasing scope changes by 60% in the first three months. Show less

• 

  Allen Project Management

  Jul 2013 - Oct 2013

  Senior Project Manager

  Contract Project Management

• 

  U.S. Bank

  Nov 2013 - now

  • Lead Operational Project team, delivering strategic programs and projects worth $26MM over two years.• Drove 30% improvement in Employee survey (TTUS) with 100% manager effectiveness for team of Project Managers, Analysts and Solutions Associates. #1 in Employee Engagement for Leaders in the organization.• Agile Business Owner for 40-member Agile train. Drive the business vision and prioritization of key technology initiatives ensuring quality and adherence to schedule/cost.• Created and implemented process improvement projects using bot automation, root cause analysis, and various quality methodologies to successfully reduce regulatory and business defects. • Responsible for a 38% improvement YOY in Key Risk Indicators.• Customer Solutions Leader for verbal customer complaints and escalations in the call centers. Responsible for implementing a new Customer Survey and Customer Obsession initiative for the group. Show less Responsible for a team which creates high level process flow maps, perform gap analysis and develop solutions for business processes and create Should Be maps. Determine strategy and schedules for Control Drill Down projects leading teams through comprehensive drill downs into process controls in order to enhance processes. Lead Control MIS reporting sessions to develop requirements for automated reporting which provides a 100% sample of processes and enables remediation of all exceptions. Manage process improvement projects utilizing the Six Sigma DAMIC model and the 7 Quality Tools. Defining the Problem and gaps, Measuring Causes, Analyzing data to develop solutions, Creating Action Plans to implement improvements, Verifying Results and controlling processes. Total Quality Management Champion and project sponsor.• Pinnacle Award Winner 2015• Created Project Charters and led Process Improvement Projects which exceeded 2015 goal by 63% and 2014 NCL goal by 192%• Drove Cost Avoidance and Regulatory Cost Avoidance with Process Improvement Projects• Developed and Implemented Process Map Standards and published a reference guide • Led the development of over 40 compliance reports, enabling operational visibility to key area’s of focus. Show less

  • Payments Collections Quality Control Leader

    Aug 2022 - now

  • Collections Program Management Leader, Vice President

    Aug 2016 - Aug 2022

  • Process Workflow Manager, Vice President

    Nov 2013 - Aug 2016