AJ Briones

Experience

• 

  华为

  Jul 2008 - Oct 2010

  Application and Software Engineer

  • Perform Operation and Maintenance tasks and routines according to documented procedures and processes. • Implement and Close received Work Orders and Trouble Tickets within the required date and SLAs. • Participate/Conduct in software and hardware upgrade or enhancement activities. • Investigate and resolve fault that occurs in the system and respond to emergency situation within the specified response time. • Maintain and update AAA software and hardware configuration documentation as results of upgrades, updates, and new activations. • Participate in Pre-Acceptance Testing/Stand Alone Testing (PAT/SAT) of the newly introduced features or design. • Verification of Method of Procedures (MOP) for the customer before implementing on the customer's live network. • 24/7 on call support for troubleshooting network problems and other technical issues. • Create documented processes and procedures for operation and maintenance tasks. • Installation of networks' hardware components such as cabinet, servers, cabling, labeling, and as well as power tapping. • Ability to do audit on hardware and software of handled network equipment. • Conduct trainings and walkthroughs to customer. • Attend to all customer issues, provides data analysis, and develops corrective measures and disposition in AAA systems. • Accomplishes turnover documents after project had been successfully implemented. Show less

• 

  Globe Group

  Nov 2010 - Jul 2011

  Senior Engineer - Technical Support Group

  • Responsible for the troubleshooting and timely resolution of faults and issues in Globe Broadband Backend NEs such as AAA servers, BRAS, Routers, and MSANs. • Carry out troubleshooting and system/network restoration from any network service outage including system software upgrade and faulty hardware replacement. • Perform corrective and preventive maintenance of Globe Broadband Backend NEs such as AAA servers, BRAS, Routers, and MSANs. • Perform configurations on Globe Broadband Backend network elements. • Carry out investigations to isolate the cause of the customers' complaints. • Set up, maintain, and analyze the output of monitoring systems such as PRTG and Cacti. • Provides support in gathering related information to ensure current systems support latest hardware and software version. • Issues Method of Procedures (MOP) and Work Orders on system changes based on business requirements and network enhancements and platform optimization. • Provides engineering documentation of all system changes. • Monitors execution of activities based on agreed timeline. • Carry out User Acceptance Testing (UAT) and commissioning of new hardware and software upgrade. • Generate statistical reports of equipment performance and formulate effective and efficient work processes. • 24/7 on call support for troubleshooting network problems and other technical issues. • Audit hardware and software of handled network equipment. Show less

• 

  Singtel

  Nov 2011 - now

  Senior Associate Engineer

  • Responsible for the troubleshooting and timely resolution of faults/issues in SingNet systems/networks. • Carry out troubleshooting and system/network restoration from any network service outage including faulty hardware replacement. • Perform corrective and preventive maintenance on system/network equipment such as servers, appliances and switches. • Carry out configuration on servers, applications and switches. • Set up, maintain and analyze the output of monitoring systems. • Carry out investigations to isolate the cause of customers' complaints. • Perform User Acceptance Testing (UAT) and commissioning of new hardware and software upgrade. • Generate statistical reports of equipment performance and formulate effective and efficiency work processes. • Take on additional responsibilities as and when line requires. • Interfaced with building FM/Planner on data centre matters e.g. power usage, housekeeping, fire safety officer, etc. Show less