Christine Brink McPhillips

Experience

• 

  Senator Orrin G. Hatch

  Jun 1991 - Nov 1992

  Receptionist

  - Led constituent tours of the U.S. Capital.- Arranged constituent tours of various Washington, D.C. landmarks, e.g. The White House, The Bureau of Printing and Engraving, Federal Bureau of Intelligence.- Drafted various constituent correspondence.

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  Techmatics, Inc.

  Nov 1992 - Aug 1994

  Administrative Assistant

  Provided administrative support and coordinated travel for Naval AEGIS Program Office. Coordinated civilian personnel evaluations.

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  McPhillips Medical Transcription

  Mar 1995 - Jun 1998

  Owner and Lead Transcriptionist

  - Marketed and sold medical transcription services to approximately 25 physicians in numerous specialties in Virginia and Illinois. - Mastered medical terminology and pharmaceutical product names as dictated by physicians. - Managed day-to-day business operations including marketing, sales, training and billing.

• 

  Alliant Foodservice, Inc.

  Jul 1999 - May 2000

  Category Analyst, Dairy and Condiments Department

  - Calculated and distributed dairy prices to sales force and national customers, e.g. Baker’s Square, Marriott, and Waffle House.- Reconciled invoice discrepancies between vendors and district offices. - Participated in product development, marketing and sales training of Glenview Farms brand dairy products.

• 

  Abbott

  Nov 2000 - now

  - Provide concierge HR-related service to employees and retirees.- Coach and train new HR Service Center members.- Collaborate with key stakeholders to facilitate resolution and completion of employee/retiree requests as well as in developing resources.- Provide in-depth support for implementing new technologies, including testing and training.- De-escalate and resolve issues with customers.- Continually look for opportunities for process improvements.- Partner with Service Center leadership on day-to-day operations.- Develop and review Knowledge Articles and other internal resources.- Conduct/participate in root-cause analyses to identify process gaps and develop recommendations for improvements. Show less - Receive and respond to requests with timely, accurate, and professional responses while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) workflows. - Coordinate with other Global HR Service Center staff and supervisors to ensure optimal daily coverage of communication channels with available staff resources. - Identify at-risk/in distress customer relationships and initiate corrective action by utilizing available tools and resources and timely escalation, but especially through attentiveness to human need.- Identify and capture customer feedback including compliments, complaints, and opportunities for improvement. - Identify "Roadblocks" to quality customer service in Global HR Service Center processes or Abbott wide practices or policies, and recommend improvements as input to the continuous improvement cycle.- Create customer value by identifying linkages between specific customer requests and inquiries and available Abbott benefits, resources, and services by cross-informing to both spoken and unspoken needs. Show less Communications Responsibilities: Manage creation, printing and distribution of the General Managers Meeting biography book. Point of contact for public affairs requests from various levels of management. Coordinate media training. Proofread and/or edit materials for all managers and directors as needed.Financial Responsibilities: Calculated and distributed monthly accruals. Created purchase order instruction manual. Assist public affairs team with request for proposals and purchase order requests.Meeting Planning/Admin Responsibilities: Coordinated logistics for meetings throughout Latin America. Managed logistical support for global meetings in Chicago and Rome. Coordinated off-site public affairs meetings in Paris, Oslo, and Brussels. Created and maintain MS Excel spreadsheet containing date for 60+ affiliate general managers and regional management. Obtain passports and visas for department personnel. Show less - Using Lotus Notes coordinated calendars for Vice President and up to four sales directors as needed.- Coordinated off-site meetings and small events including pharmaceutical executive management visit to Abbott’s key distributors throughtout the U.S. - Created presentations, drafted correspondence and designed data spreadsheets.- Processed check requests, expense reports, and ordered supplies.- Provide administrative support including:- Travel arrangements- Preparation and submission of expense reports- Ordering office supplies as necessary- Process administrative check requests as needed Show less

  • Specialist HR Service Center

    Jul 2020 - now

  • Human Resources Associate

    Jan 2016 - Jul 2020

  • Employee Engagement Consultant

    Jun 2008 - Dec 2015

  • Communications Associate

    Jun 2003 - May 2008

  • Administrative Assistant

    Jul 2001 - Aug 2003

  • Administrative Assistant

    Nov 2000 - Jul 2001