Wilmer Isip

Experience

• 

  Warren Township High School

  Jan 2018 - Jan 2019

  - Managed Chromebook Repair Help desk in order to aid students and/or staff with various problems with the help of senior staff.- Answered frequently asked tech questions in order to provide accurate, detailed, and experience tech information- Assisted in the creation of help tickets, the documenting of repair reports, and aided in discovering new solutions for new or hard to solve repairs.- Worked alongside a team to quickly and effectively work with customers and adapt to customer needs.- Aided in teaching new student tech staff both in a class scenario and during actual student aid hours. Minder weergeven -Troubleshot, repaired, and documented student Chromebooks in order to aid students with their daily tasks and needs.- Assisted in the dismantling, documenting, and recycling of used and broken Chromebooks which have been marked.- Performed rapid data entry and documentation of all Chromebook repairs done by the technician into the school network.- Earned valuable experience in the consumer technology industry, among researching and developing new repair processes for various complicated unknown problems. Minder weergeven

  • Student Tech Customer Service

    Jan 2018 - Jan 2019

  • Student Technician

    Jan 2018 - Jan 2019
• 

  ARIATA DENTAL

  Apr 2019 - Jan 2019

  Accounting and Office Intern

  - Assisted in the creation and filing of various financial documents and patient records such as consumer payments and details into the company network.- Created statements documenting patient and insurance payments, appointment details, and the various costs of procedures.- Redirected patients to front desk managers and to dentists and assistants in order to provide quality care.

• 

  Michigan Technological University

  Aug 2022 - now

  - Instructs students on safe climbing and belaying skills in order to complete certification exams.- Develop and maintain a curriculum to teach beginner to intermediate rock climbers- Coaches students on techniques to improve their rock climbing progression and improve overall health and wellness- Proctor and certify students for their belay certification at the MTU Climbing Wall- Lead facilitation and planning of rock climbing events at the climbing wall • Lead community based meetings and hangouts for hall residents.• Helped residents acclimate to dorm living and adjust to college life.• Worked to settle disputes or incidents among residents to promote a healthy living space.• Enforced campus rules during duty hours.

  • Instructor and Senior Staff - Rock Climbing

    Aug 2022 - now

  • Resident Assistant

    Aug 2022 - Jun 2023
• 

  General Mills

  Jan 2023 - Jul 2023

  Digital and Technlogy Intern

  - Developed new backend endpoints and models to interface with new data tables.- Automated export of tables and SFTP of data, syncing internal and third-party external data.- Developed new UI to allow non-technical users to easily interact with the database table

• 

  General Mills

  Jul 2024 - now

  D&T Associate Analyst - Box Tops App Team

  - Manage user stories, bugs, and discoveries in an Agile environment- Work cross-team to gather technical requirements, bridge gaps between the business and technical teams, and foster communication- Lead and Support major initiatives for key App features- Provide support for other teams regarding App or site issues- Diagnose bugs and work with developers on fixes