Callan Clement

Experience

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  UMBC Alumni Association- Phonathon

  Sept 2012 - May 2016

  Supervisor and Professional Fundraiser

  I was promoted to Lead Caller in May 2014 and then promoted again to Supervisor in November 2014. I was one of the top four callers to raise money for UMBC in 2012 and 2013. I helped to keep track of our goals using an excel spreadsheet that tracks statistics in relation to our nightly and fiscal goals. As a Supervisor, it was my responsibility to help with the training of new callers, and to set an example for all callers. If any caller had question or concerns, I was there to assist them. I provided nightly coaching to callers by listening to their calls and providing feedback. Furthermore, I helped to motivate callers and boost productivity by creating and initiating games for the callers to participate in while working. My responsibilities sometimes included updating UMBC records by connecting with alumni over the phone and securing gifts for the Alumni Association. I also helped to maintain the organization of the office, and thanked and verified gifts to the Alumni Association. Show less

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  Erickson Living

  Jun 2014 - Aug 2014

  Sales Intern

  I was the only intern in the sales department, my main responsibilities included answering phone calls and putting together packets of information about Charlestown for people who called and requested them. I also learned how to use Salesforce. When people called in to request information, I built a profile for them on Salesforce if they did not already have one, and collected information about them to create a more personal connection with them and Charlestown. I also worked at many of the events that Charlestown hosted to attract more residents, and I interacted and connected with potential clients. I prepared and arranged the apartments before events so that they were presentable. I worked directly with resident ambassadors to prepare more informational packets to send out to potential residents. I led these events and helped resident ambassadors understand how to complete the packets in the most efficient and organized way.I helped out with other miscellaneous tasks from week to week. Charlestown was in the process of renaming buildings, so I went around the entire campus and took photos of the areas that would be affected by this renaming process. I organized all these photos into a PowerPoint that the head of Sales used to present to other employees. Throughout the summer, I helped maintain the organization of the office, and also went through files of residents who were on the Priority List to move in and made sure that we had contacted them within the past year. I also contacted resident ambassadors frequently to see if they would be willing to help out at upcoming events. Show less

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  The Kane Company

  Jul 2015 - Oct 2015

  Marketing Intern

  I worked on various projects for the Kane Company, but my focus was establishing brand recognition. I suggested and implemented improvements to the company website and created social media posts for both Facebook and Twitter. I also worked greatly on maintaining and updating contacts for the Kane Furniture Bank, a non-profit which gives free furniture to other non-profits. Furthermore, I helped to re-design the Kane Furniture Bank logo and assisted with creating new marketing materials.

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  Videology, Inc.

  Jan 2016 - May 2016

  Product Marketing Intern

  My main responsibility was creating educational help videos using Final Cut Pro about specific features within the Videology platform. As part of this role, I helped with editing and creating the video scripts. I also worked on a video about volunteering efforts within Videology, which included footage from recent events and also interviews I conducted.

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  Cision

  Aug 2016 - Aug 2018

  - Provided dedicated technical support and training to over 70 high profile clients- Ensured retention of the organization’s highest spending clients through resolving technical issues - Provided critical assistance to Account Executives during client renewal periods- Collaborated with Product Development to track and resolve system issues via JIRA- Conducted industry and analytical research to ensure accurate keyword implementation for client media monitoring solutions- Pulled information and made changes within the platform using SQL Show less - Provided technical support and training to Cision clients - Promptly resolved client issues and questions by phone, email, and live chat- Consistently ensured client satisfaction by providing meticulous attention to all client requests- Delivered timely case status updates to clients - Troubleshot and escalated software issues as appropriate- Acted as a liaison between clients and internal Cision teams- Advanced knowledge of CisionPoint, Cision PR Edition, and Cision Communications Cloud platforms Show less

  • Premier Support Coordinator

    Nov 2017 - Aug 2018

  • Mid Market Customer Support Coordinator

    Aug 2016 - Nov 2017
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  FX Well

  Aug 2018 - Jan 2019

  Digital Health Product Administrator

  - Planned and managed sprints in collaboration with Product team- Tracked and organized Product Roadmap- Lead Product team meetings- Developed QA test scenarios and assignments - QA tested FX Well app and web platform- Developed internal sprint release notes - Acted as main PoC for all new features- Provided technical assistance for internal employees and escalated issues to Development team- Trained new employees on FX Well digital platform- Configured platform based on client needs- Created FX Well digital platform manual Show less

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  Optum

  Mar 2019 - now

  - Refine tasks and user stories with development teams for alignment with product objectives- Lead refinement meetings, facilitate Agile ceremonies- Author and present release notes to stakeholders- Prioritize enhancement requests to improve product functionality - Resolve production issues- Manage Salesforce research queue- SME for platform; escalate tickets via JIRA- Maintain internal Job Aids- Monitor data trends using ADW- Utilize Postman to execute endpoints - Led the transfer of 500k+ HSA accounts, $100M+ in assets for 40+employers- Developed project plans and coordinated asset transfers- Facilitated weekly meetings with stakeholders and external partners- Created communications with marketing teams- Managed risk tracker- Trained new employees on transition processes- 100 % positive client feedback on Lessons Learned

  • Product Analyst

    Mar 2023 - now

  • Production Support Analyst

    Jun 2022 - now

  • Transition Project Manager

    Mar 2019 - Jan 2023