Joshua Hurley

Experience

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  Vanderbilt University Medical Center

  Jun 2009 - Aug 2010

  Research Assistant

  - Coordinated research volunteers, ensuring efficient study conduct and data collection.- Implemented inventory tracking and managed laboratory purchases, resulting in reduced duplicate orders and optimized utilization of laboratory funds.- Trained new hires in tissue culture techniques, ultracentrifugation procedures, and gas chromatography preparation and analysis, ensuring proficiency in laboratory protocols.- Analyzed cholesterol uptake in tissue culture lines using gas chromatography after introducing cholesterol preparations.- Cryopreserved cancer cell lines to ensure their availability for future research.- Prepared tissue samples for electron microscopy, enabling detailed cellular examination. Show less

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  Vanderbilt University

  Aug 2010 - Jul 2013

  Graduate Student

  - Presented experimental findings and conclusions at national conferences.- Authored technical abstracts for conference submissions and published a peer-reviewed article in the Journal of Cell Science. - Collaborated with neighboring laboratories to gain novel techniques for project development.- Created neuronal cell cultures containing recombinant DNA and evaluated changes in cellular structure using fluorescence microscopy.- Produced DNA transfection vectors suitable for tissue culture applications.- Quantified protein expression levels in cell lines through immunoblotting techniques.- Collected fluorescence microscopy images of recombinant cells and quantified alterations in protein localization.- Conducted DNA and RNA extraction procedures on neuronal cell cultures. Show less

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  M2G Med-Management Group

  Aug 2013 - May 2014

  Project Specialist

  - Successfully led and managed a compound medication program, transforming it into the company's primary revenue generator.- Meticulously tracked and maintained patient data, ensuring accurate prescription records.- Prepared comprehensive project status reports for management, facilitating efficient prescription fulfillment and timely insurance payments.- Collaborated with department heads, keeping stakeholders informed about program updates, addressing concerns, and driving effective communication.- Developed comprehensive training protocols and materials, enabling the onboarding and upskilling of new team members.- Partnered with the management team to establish robust business processes and internal tracking systems, optimizing operational efficiency. Show less

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  Cracker Barrel

  Jul 2014 - Jan 2015

  Server
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  Signature Transportation Services

  Jan 2015 - Oct 2015

  Chauffeur

  Provided livery services to VIP and other high end clients.

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  ServiceSource

  Oct 2015 - Jan 2017

  Customer Success Specialist

  - Led the adoption of telepresence and security software programs through pilot implementations.- Established best practices, business processes, and key performance indicators (KPIs) for telepresence and security.- Developed onboarding protocols and training resources, resulting in improved efficiency in onboarding new hires.- Fostered customer relationships based on delivering value.- Championed the implementation and adoption of Cisco telepresence and Endpoint Protection by providing product education and sharing best practices.- Proactively identified sales opportunities and collaborated with account teams to secure business. Show less

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  Stronghold Health

  May 2018 - Mar 2022

  Licensed Massage Therapist

  - Established and nurtured a loyal client base.- Collaborated with chiropractors to promote massage therapies to their patients, resulting in increased massage sales.- Developed innovative massage sales models and upselling strategies, leading to an increase in clinic revenue.- Assessed the chiropractic needs of existing massage clients and worked in conjunction with chiropractors to secure contracts for necessary chiropractic care.- Conducted training sessions for front desk staff, equipping them with best practices for massage therapy sales. Show less

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  ServiceSource

  Feb 2022 - Aug 2022

  Senior Customer Success Specialist

  - Oversaw management of client accounts across Georgia and the Carolinas.- Facilitated customer connectivity to the Cisco SNTC Portal by: - Presenting demonstrations to high level executives - Leveraging exceptional product knowledge to align benefits with unique customer business models.- Assessed customer needs, promptly followed up, and cultivated positive relationships, resulting in increased customer satisfaction and business retention.- Developed a presentation on the SNTC Portal, which received client recognition and became the standard for client meetings. Show less

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  Concentrix

  Aug 2022 - now

  - Provided consultations to independent software vendors (ISV) on successful strategies for partnering with Google including: - Processes and requirements for listing on Google Cloud Marketplace. - Customized programmatic plans for leveling up partnerships. - Channel management programs for up and coming ISVs. - Go to market best practices for newly listed products.- Trained Google Cloud Partners on programmatic benefits within the Partner Advantage Program.- Provided networking services to internal Google sales channels for ISVs. Show less

  • Lead Development Representative

    Sept 2024 - now

  • Alliance Manager

    Aug 2022 - Aug 2024