Melissa Nocera

Experience

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  Fleet Collection and Recovery Services

  Jul 1987 - Jan 1994

  MIS Technical Support Manager

  Oversaw planning and implementation of autodialing and LAN technologies to support a state-of-the- art risk-based collections unit. Served as consultant for all system conversions, purchases and upgrades. Independently spearheaded many projects requiring extensive management and analytical skills. Direct management responsibility for hiring, training, supervising and evaluating 14 employees.

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  Acme Electric Corporation

  Jan 1994 - Jan 1997

  Corporate LAN/WAN Manager & Consultant

  Responsible for the design, implementation, and support of the entire company frame-relay WAN. This included the setup and support of the TCPIP network and configuration of Cisco routers. Documented desired company policy for LAN/WAN administration. In this capacity directly managed 3 FTE network administrators at various facilities across the US.

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  Henry & Henry, Inc.

  Mar 1997 - Mar 2005

  Director of Information Technology, Development and Customer Service

  Managed all aspects of Information Technology, Application Development and Customer Service with a staff of 6 for this food manufacturer. In this capacity managed an IT budget of $500,000 and had direct over site of LAN/WAN infrastructure, system security and Enterprise Resource Planning (ERP) System. With the realignment of the Bakery Supplies North America Division by Dutch parent company CSM (Central Sukier Management), responsibilities have included international travel and work on strategic alliances and best practices analysis of subsidiaries within CSM. Show less

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  Pioneer Credit Recovery

  Mar 2005 - Jan 2008

  Director of Project Management, Security Operations, Dev Planning & Analysis & IT

  Manage a project team responsible for developing and executing project tasks plans for new contract implementation and major business projects, as well as overseeing Pioneer Credit’s Business Resumption and Disaster Recovery plans, capabilities, and certification. Lead a staff of 26 BAMS professionals at various locations who ensure that line of business services and back office support functions operate efficiently and effectively.Managed all areas of Security at Pioneer locations, supervising security budget and spend, as well as providing expert guidance to staff, and line of business and support department management teams. Show less

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  Sallie Mae

  Mar 2005 - now

  Director of APG IT Admin & Rel Mgmt

  Developed a team and process within APG to build and manage IT business relationships to provide a liaison relationship between IT and the business enabling effective collaboration between IT and the business thus providing improved results in meeting the operation needs of the business. Responsibilities also included but were not limited to managing audits, procurement and outage restorations. Companies serviced included PCR, GRC, GRP, SLMF and Arrow. Management of the Contingency IT support teams from various technology areas including workstations, citrix, network, messaging and windows. Show less