Faith Bhasi

Experience

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  MUTHOOT PAPPACHAN TECHNOLOGIES LIMITED

  Jun 2019 - Jul 2021

  O365 & System Administrator

  I was working as a Office 365 & System Administrator at Muthoot Pappachan Technologies, On Ellark info Solutions PayrollIn my role as a System Administrator, I wear many hats to keep our IT systems running smoothly. I handle everything from installing and maintaining various Windows systems—like Windows 7, 8, 8.1, 10, and different versions of Windows Server—to troubleshooting any issues that pop up. I also manage Office 365, which means I'm responsible for creating and managing users, groups, and resources, taking care of licenses, implementing Data Loss Prevention (DLP) policies, and fixing mail flow problems.I'm the go-to person for end users who need help with hardware or software issues, whether I'm providing support on-site, on-call, or remotely. Additionally, I keep our infrastructure components—like Active Directory (AD), Dynamic Host Configuration Protocol (DHCP), Internet Information Services (IIS), and Network Attached Storage (NAS)—in tip-top shape.Part of my role also involves monitoring and providing backend support for Symantec antivirus and LogMeIn Central, ensuring our IT environment stays secure and efficient. In short, I strive to make our tech landscape user-friendly, reliable, and secure. Show less

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  Kyndryl India

  Aug 2021 - Apr 2022

  O365 & Messaging Administrator

  I was working as a Messaging & O365 Administrator at IBM | Kyndryl India. On NetConnectGlobal (NCG) payroll.As a O365 & Messaging Administrator, I maintain, manage, troubleshoot, and support O365/M365, Exchange Server 2013, 2016, 2019, and G Suite for over 18,000 users. This includes Exchange Server and Active Directory administration, where I handle the creation, deletion, grouping, and management of Office 365 users, groups, and resources. I also manage licenses, implement Data Loss Prevention (DLP) policies, and troubleshoot mail flow issues, etc.I provide end user support, assisting users remotely with issues related to Exchange and Office 365 apps and services. Additionally, I manage Exchange Server administration and facilitate mailbox migrations from on-premises to Exchange Online.Part of my role involves network monitoring and optimization, where I analyze network traffic and perform routing to ensure optimal performance of Exchange servers. Show less

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  Minfy

  Apr 2022 - Jan 2024

  M365 & System Administrator

  Worked as a M365 Administrator & System Administrator on Migration project.On the role of M365 Administrator & System Administrator at Minfy, I had the pleasure of maintaining, managing, troubleshooting, and supporting an O365/M365 tenant with 13,000 users. I juggled a variety of tasks, from troubleshooting and optimizing Windows Servers (like Windows Server 2008 R2, 2012 R2, and 2016 R2) to managing Active Directory resources.I looked after Domain Controllers and infrastructure both on-premises and in AWS, ensuring our network ran smoothly. I kept a close eye on server performance and was always ready to lend a hand to the L1 and L2 teams by addressing Microsoft 365 (Exchange, SharePoint, OneDrive, and Teams) and infrastructure-related tickets.Implementing Multi-Factor Authentication (MFA), Data Loss Prevention (DLP) policies, transport rules, and other essential policies was part of my daily routine. I also troubleshooted mail flow issues, managed conditional access, performed eDiscovery and content searches, and handled the allocation and upgrade of Microsoft 365 licenses.Most importantly, I supported users with any system (infrastructure) or Office 365 (apps and services) related issues, ensuring they had everything they needed to stay productive. Show less

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  Vaultex UK Ltd

  Apr 2024 - Oct 2024

  Service Desk Technician

  Worked as a Service Desk TechnicianIn my role role as a Service Desk Technician, I made sure to monitor and respond to alerts promptly, taking the necessary remedial action to keep everything running smoothly. I also onboarded new starters and supported existing users, ensuring they had all the help they needed.I provided support for a wide range of ever-evolving applications, software, and hardware. My responsibilities included Active Directory and Microsoft 365 administration and support, as well as managing OKTA, Metallic, and Salesforce.When users had hardware or software-related issues, I was there to troubleshoot and support them, whether it was on-site, on-call, or remotely. Show less