Mohamed Yassin

Experience

• 

  ETISAL International Group

  Aug 2014 - Dec 2015

  • Customer Service Team Lead

    Feb 2015 - Dec 2015

  • Customer Service Representative

    Aug 2014 - Jan 2015
• 

  Etisalat Misr

  Jan 2016 - Jun 2016

  Customer Service Representative
• 

  Nodust misr

  Jul 2016 - Oct 2016

  Social Media moderator
• 

  Vodafone

  Oct 2016 - Feb 2022

  teach new comers employees how to handle customers requests, monitoring thier calls, coaching thier mistakes, developing thier skills. Monitoring low score customers survey calls, reporting and analysing the low score reasons, teach our college how to handle customer requests to gave them best experience. lead our colleagues for monitoring the repeated calls to discover customer issues, reporting and validating the problems to be escalated to technology team. Handle floor tasks, handle cutomer escalation (customers who ask higher level), validate and handle the rejected complains from complain team Handling Red VIP customers complaints and requests, handling floor tasks, Handling high value customers requests and inquiries

  • Customer Care Team Leader

    Jun 2019 - Feb 2022

  • RED TNPS Team leader (Customer Experience Excellence)

    Sept 2018 - May 2019

  • RCS Team Leader (Call Reduction)

    Jun 2018 - Aug 2018

  • High Value operations Team

    Mar 2018 - May 2018

  • Premium Red Cutomer Care Representative

    Dec 2017 - Feb 2018

  • Customer Care Representative

    Oct 2016 - Dec 2017
• 

  Misr Italia Properties

  Mar 2022 - now

  Senior Contact Center Executive

  Handling customer requests, reporting and validating wrong SR’s assigned, monitoring team quality, reporting and analyzing VOC(voice of the customer) feedback, scheduling team shifts, handling customer surveys.