Andres Victor Silva Loures

Experience

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  CHA Hotéis

  Nov 2020 - Feb 2021

  Recepcionista chefe

  Answering the phone and assisting guests, from pre-check-in to check-out. Small administrative routines for billing and issuing invoices. Brand development, post-pandemic, and small marketing incentives.

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  Bristol Hotéis & Resorts

  Feb 2021 - Nov 2021

  Reception Manager

  Hiring new employees, induction interviews, daily feedback, team motivation.Analysis of competitors' tariffs, prospecting for new clients, constant talks withoperators.Closing time sheets, controlling the time bank and distributing compensation.Creating and monitoring schedules according to hotel occupancy.Collecting delinquencies, checking that invoices have been sent, whether by email orportal.Training and daily follow-up for all reception staff.Analysis of comments and solutions to problems on the booking, google, tripadvisor andcomplain here portals.Responsible for forwarding weekly documents and justifications to the board ofdirectors.Focus on achieving targets. Show less

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  Accor

  Nov 2021 - Jul 2022

  Assistant Front Desk Manager

  Ambassador for the implementation of the ALL program at the unit, as well as takingpart in internal team coordination processes and helping with work dynamics.Production of management reports for program management in Excel and Office 365, from monthly usage tocontrol of benefits granted.

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  Intercity Hoteis

  Jul 2022 - Dec 2023

  Data Analyst

  I prepared monthly reports for the board of directors in Excel, focusing essentially on finances and performance. I was also responsible for the month-end fiscal balance, using various administrative reports and Power BI presentations for my unit coordinators. I drew up a structural framework for the organization of the reception area, as well as participating in the supervision of the sector, with an emphasis on administrative processes, from hiring to the daily routine.

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  TONY SKI CONCEPT

  Feb 2024 - Nov 2024

  CRM Analyst and Administrative Support

  CRM Analyst and Administrative Support with experience in implementing and managing CRM systems. While working at Tony Ski Concept, I was responsible for standardizing processes, entering data, creating detailed reports, and developing marketing materials, significantly contributing to the optimization of operations and the company's strategic decision-making.