Kirsty Russell

Experience

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  The Grove

  Nov 2004 - Dec 2006

  Hostess

  Started as a waitress and very quickly got promoted to restaurant hostess. This role involved arranging all seating plans which could be for up to 300 guests in one sitting, taking last minute reservations, seating and transferring the guests from the bar to the restaurant, supporting the team with any help required and interacting with guests of a very high profile.

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  Aon Hewitt

  Jan 2006 - May 2007

  HR Outsourcing Customer Service Assistant

  Working as an HR Outsourcing Customer Service Assistant, the role was a call centre based role in a shared service environment. I was assigned to a large investment banking client and would receive inbound calls from their employees and help resolve employee queries. These queries would range from simply requesting an employment verification letter to complex queries regarding their healthcare. The initial call would be logged and if this could not be solved within the call it would be raised to the subject matter expert to investigate further. Once resolved it would then be down to myself to call back the individual and provide the response within the service level agreement timescale. Within the role I became the subject matter expert on Season Ticket Loans, this involved processing all new/replacement tickets, photocards, general employee queries, invoices, liasing directly with the rail company and entering the payment details onto the system for over 200 employees. Show less

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  The Sea Pines Resort

  Jun 2007 - May 2008

  Front Desk Assistant

  After securing my visa I went to Hilton Head Island, South Carolina to work as a Front Desk Assistant at the Welcome Centre of the Sea Pines Resort. The Sea Pines Resort is the largest plantation on Hilton Head Island and I was employed as an intern on a year placement. I was responsible for checking guests into their accomodation which involved explaining full details of the resort and the surrounding areas. A member of staff supports the front desk from the hours of 7am to 11pm and will respond to any guest queries during those times, this sometimes included general hotel duties including concierge, valet, room service and guest transport. Show less

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  Aon Hewitt

  Aug 2008 - Jun 2010

  HR Outsourcing Delivery Analyst

  Following my return from travelling the USA I returned to work at Hewitt Associates, this time as a Delivery Analyst working on the operations team. This involved providing support to the Service Delivery manager to organise the event projects including renewal and one-off enrolments. I also liaised directly with client HR departments on smaller projects and attended regular client meetings. I also resolved escalated queries received from customers whilst coaching and developing team members to improve their knowledge. I was also directly responsible for running and submitting the monthly payroll for all benefits, including performing reconciliations of both client and customer data files to ensure quality and accuracy is 100%. I was also responsible for completing the annual P11D process to ensure all transferred data is accurate. Show less

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  Peverel

  Oct 2010 - May 2013

  HR Administrator

  Working as a HR Administrator for Peverel I was responsible for approximately 450 employees in the local office and had full involvement with full cycle recruitment including arranging and conducting interviews, making job offers and providing rejection feedback. Full employee cycle including preparing and issuing all new starter paperwork, whilst ensuring all right to work standards are met with the UK border agency and all CRB disclosure forms are completed and processed. I conducted new starter induction training, issued change of job terms and conditions including salary review letters, annual bonus letters and internal/promotion paperwork. I completed all monthly payroll related tasks including absence, long service awards, overtime and processing all leaver documentation and conducting exit interviews for all leavers. I also had full involvment in full cycle maternity and paternity process, keeping company organisation charts up-to-date and processed monthly statistics and KPI's.I provided full support and advice to management and employees of all levels on a variety of HR and employee relations issues, conducted and provided support in relation to investigation, disciplinary and grievance meetings. I also trained employees on HRIS both for self service and back end as a result of being the HRIS system superuser. Show less

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  Ashridge

  May 2013 - Sept 2015

  HR Officer

  Working as a HR Officer for Ashridge Business School I was responsible for approximately 250 members of staff across the business school area. I supported 2 HR Business Partners and acted as first point of contact for day to day HR issues, either face-to-face, telephone or mailbox, providing advice or guidance where required. I dealt with the full recruitment cycle from creating the job advertisement, arranging and conducting interviews, making the job offer and issuing appointment letters, contracts and associated paperwork whilst ensuring recruitment stays within establishment figures and keeping records of advertising costs.I also conducted HR Inductions, monitor probation, prepare salary letters/memos regarding changes in contracts, whilst updating the monthly the HR database on a monthly basis with any changes. Acknowledging letters of resignation and conducting exit interviews and monitoring absence levels and identifying/highlighting trends. I also undertook any projects that were required. Show less

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  Professional Conferences

  Oct 2015 - Jul 2016

  Senior Conference Coordinator

  Working as a Senior Conference Coordinator I was responsible for coordinating over 40 conferences per year, managing each event in its entirety. Liaising with the venues prior to conferences, coordinating the on-site requirements including AV equipment, catering and registration staff. Liaising with speakers, coordinating documentation notes, presentations and their travel/accommodation arrangements. Compiling the conference documentation, ensuring sufficient and correct stock of documentation and materials. Producing appropriate invoices for sponsors/venues and dealing with outstanding invoices. Overseeing delegate bookings, transfers and cancellations. Preparing marketing material including proof reading leaflets. Managing and updating the company website including online CPD videos. Liaising with sponsors and compiling the necessary information required. Analysing conference feedback and questionnaires to improve future conferences Show less

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  The Hospice of St Francis, Berkhamsted

  Aug 2016 - Mar 2018

  Community & Events Fundraising Coordinator

  Responsible for being the front line, face to face presence for the team in the office and at events. Managing the fundraising inbox and telephone line. Liaising with key supporters during the planning phase of their fundraising activity and providing support where necessary. Support ad-hoc fundraising activities including booking stalls, coordinating volunteer rotas, booking venues and store collections. Providing support for all mass participation events, including organising packing days, event signage and equipment on the day. Managing all marshals for mass participation events, ensuring marshals have all necessary details leading up to and on the day of the event. Coordinating Hospice ambassadors to attend cheque presentations and community talks, ensuring they have the relevant equipment and materials required. Developing and maintaining the Community Fundraising section of the website. Managing the Community Fundraising storage system, ensuring everything is stored correctly and safely in an organised manner. Creating or updating new donor records on the database, ensuring consistency and accuracy. Owning and delivering the income target for the collection tub scheme, achieving over the income target of £21,000 for 2016/2017 and delivering over £29,000 Show less

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  London Marathon Events

  May 2021 - now

  • Guest Services & Hospitality Manager

    Aug 2022 - now

  • Customer Services Assistant

    Apr 2018 - Aug 2022

  • Exhibitions Assistant

    May 2021 - Oct 2021