Rom Chaudemanche

Experience

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  The Metuchen Inn

  Jan 1998 - Jan 2004

  Maitre D' and Manager

  Responsible for the efficient running and profitability of the restaurant and for managing the waitstaff.Hired, trained and supervised waitstaff.Ensured a consistent high level of service expected in an upscale restaurant.Customer feedback and complaint resolution.Ordering supplies and other administrative tasks.Responsible for end of day cash and credit cards reconciliations. Negotiated and booked larger events.Maintained compliance with licensing, hygiene, health and safety regulations. Show less

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  Vonage

  Mar 2004 - Apr 2005

  Senior Technical Support Specialist

  Provided world class support through phone and email to the Vonage customer base including Residential and Small Business customers. Supported US and international customers (French speaking countries and other part of the world) with the highest customer satisfaction and retention results.Scope of support included VoIP system implementation, maintenance and upper Tier issues resolution.Extended troubleshooting knowledge of most ISP types and vendors (DSL, cable, satellite…), networking hardware (SOHO routers, switches/hubs, modems, VoIP adapters…) and operating systems in a wireless/wifi and wired network environment. Show less

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  Medidata Solutions

  May 2005 - Aug 2018

  - Built from the ground up (Resources, Process, Documentation) an onsite (New Jersey) Software Admin and Support Team of up to 23 Medidata analysts within Medidata Customer Success- Single-handedly managed all aspect of that team.- Additionally managed remotely a team of 6 vendor outsourced analysts to support the US Admin team.- Managed in parallel another team of 5 analysts within Customer Success (End of Study Deliverable Team / 2016)- Implemented and transitioned 24+ different scope of work.- Met consistently all contractual Service Levels of Agreements and over-exceeded internal targets and goals.- Resulting in turn around time decrease, quality increase and customer satisfaction increase.- Routinely recognized through yearly performance reviews and the company Encore award recognition system.- Client advocate, out of the box business thinking, data driven and always considering the individual human element, seeking to create win-win, no-nonsense situations for all parties involved with the purpose of consistently improving collaboration, results and mutual satisfaction. Show less

  • Senior Manager, Customer Success

    Feb 2017 - Aug 2018

  • Manager, Operations, Customer Care

    Jun 2014 - Feb 2017

  • Client Relationship Manager

    Feb 2013 - Jun 2014

  • Team Lead, Customer Care

    Jun 2012 - Feb 2013

  • Sr. Client Support Lead

    Feb 2010 - Jun 2012

  • Client Support Lead

    Jul 2007 - Feb 2010

  • Client Support Coordinator

    Jan 2007 - Jul 2007

  • Technical Support Specialist

    May 2005 - Jan 2007
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  Keller Williams Realty, Inc.

  Apr 2019 - now

  Realtor Associate

  Working as a Realtor with my wife and "boss" Cathy Chaudemanche. :)Cathy has been in the business of real estate going 15 years and the ongoing recipient of the NJ Circle of Excellence Sales Award, 2009 - 2018. She is an ABR, MRP, SRS, SRES. She is also a Certified Luxury Home Marketing Specialist.Now you understand why she is the boss...:)Our company Keller Williams has surged past industry giants like RE/MAX, Coldwell Banker, and Berkshire Hathaway to become the number ONE real estate franchise in agent count, closed units, and closed sales volume in the United States.That means we have more agents helping more clients than anyone else in our industry. It also means that we are selling more real estate than anyone else.We must be doing something right...So if you are selling your house or looking to buy a house, why not reaching out (917-692-0924). We are no-nonsense and have helped MANY people to reach their goals. We have a bench of testimonials that you can read on: http://yourhousefast.com/testimonials.aspWe can help you too!!! Show less

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  TopAgentListingMarketingNJ by Rom Chaudemanche

  Jun 2019 - now

  Real Estate Photographer, Drone Pilot, Virtual Stager, Photoshop+

  Low-cost Real Estate Photography packages to Attract more Buyers and Leads, Sell Higher & Faster, Delight your Sellers and Win more Listings!!!HDR Better Photography | Drone Photography | Virtual Staging | Premium Property Website+ | Photoshop SupplementsLow Cost | High Quality | More Value | Big ImpactServing Middlesex County, Somerset County, Union County, Mercer County, Monmouth County in New Jersey Website: https://www.betterrealestatephotos.com Show less