Anh Phan

Experience

• 

  Academy of British International Training - ABIT

  Jan 2017 - May 2018

  Teacher/ Teaching Assistant

  1. Teaching/ Teaching Assistant hours in class - Taking classes as requested - Having substitution as requested2. Classroom Management - Support teachers in class/during the course - Assist students in class/during the course - Control and take care of students in class - Assign and mark homework3. Course Administration - Prepare and distribute course books, materials and merchandise - Update students with course progress information - Check students’ attendance daily - Prepare students for exams, Cambridge - Deliver letters - Report any incidents or problems4. Learning and Development - Attend Workshop and Training as requested5. Customer Care - Report students’ progress - results (monthly) - Support in delivering and collecting CSS from parents. Support in handling requests and complaints - Tutoring weak students - Support Events (end of course, enrichment) - Calling Letter New Course - Support in re-enrolment tasks when requested Show less

• 

  Niteco

  May 2018 - now

  • Sale/ Pre-sales Support:o Support various activities within bid management process;o Support creating resource planning and project costing estimation;• Project Delivery:o Lead PMO Assistant team to support driving continuous improvement and oversight on all Delivery Divisions (05 in total), to ensure delivery of company projects to clients;o Help developing new sale/ operation/ communication standards and processes when it comes to business needs;o Help training and encouraging the use of those standards and processes;o Ensure the quality of project and management reporting and controls;o Managing dependencies across multiple projects;o Tracking and managing project benefits;o Identify the risks and issues during delivery phase to escalate to higher escalation level, to minimize the risk of customer un-satisfaction;• Management Tasks:o Take ownership of the escalation and follow problems through to satisfaction resolution;o Manage human resource of the PMO Department, including recruiting talents, coaching and developing professional and personal capacity for all staff members;o Support to build skills development and growth for employees in the Delivery department (in conjunction with HR);• Support Billing team. Show less Support and control day-to-day operations of projects and ensure excellence and PMO process adherence for Australia and HCMC Division, reporting directly to COO and responsible for:1. Support Sales/Pre-Sales: - Create/fill proposals, estimations, contracts; - Fill/manage employee’s resumes and certificates;2. Support and control Delivery Managers, Projects Managers in project execution: - Project and management reporting and controls; - Ensure profitability of projects, and timely resolutions of issues/risks; - Ensure delivery of quality products and services to customers; - Communications and escalations;3. Coordinate activities across PMO Department: - Manage project resource data, ensure that the data is kept updated daily; - Resource planning; - Take charge in preparation of reports, documents and business presentations; - Organize PMO meetings, events, trainings and exams; actively follow up with decisions/ action plan when applicable; - Support to enforce adherence of PMO processes and procedures; - Collaborate with other departments when necessary;4. Support Billing team: - Collect information/data for monthly invoicing; - Work with accountants to ensure invoicing & payment process;5. Human Resource: - Manage human resource of the PMO Department, including recruiting talents, coaching and developing professional and personal capacity for all staff members - Actively take part in Company activities to contribute building up company's culture Show less

  • PMO Manager

    Jul 2021 - now

  • PMO Assistant

    May 2018 - Aug 2023