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Byron Bartlett IV

Byron Bartlett IV

Followers of Byron Bartlett IV77 followers
location of Byron Bartlett IVOceanside, California, United States

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  • Timeline

  • About me

    IT Professional specializing in Support, Cybersecurity and Technical Writing.

  • Education

    • UC San Diego Extension

      -
      Cybersecurity

      A 24 week course to provide a foundation on cybersecurity with a CompTIA partnership. The course includes hands-on training in defensive and offensive cybersecurity, networking, systems, web technologies and databases.

  • Experience

    • Securitas Security Services USA, Inc.

      Oct 2005 - Aug 2019

      Monitored all Service Desk queues and supported users and offices in North America, South America, Europe, and Asia.Supported all Solutions products in North America.Documented and maintained accurate incident tickets.Identified service support concerns and provided timely resolutions.Networked with various IT departments for any outages or critical alerts and initiated Teams meeting to all required parties.Maintained the Knowledge Base and wrote KB articles for the Service Desk team.Processed Service Desk tasks in Access Security Requests and escalated tasks to other teams.Trained new Service Desk analysts.Managed the Service Desk mailbox.Processed department and executive daily reports.Monitored payroll upload and assisted field offices with payroll issues.Averaged 95% first call resolution. Show less

      • Service Desk Analyst

        Jun 2011 - Aug 2019

      • Help Desk Analyst

        Aug 2006 - Jun 2011

      • Payroll Specialist

        Oct 2005 - Aug 2006

    • Viasat Inc.

      Feb 2022 - now
      HUB Technician

  • Licenses & Certifications