Sharon Brown

Experience

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  National Deferred Compensation

  Jan 1992 - Jan 2000

  Supervised administrative staff responsible for financial processing, reporting and analysis of deferred compensation plans with assets in excess of $2 billion.Recruited and trained administrative staff, evaluated performance and associated rewardsServed on various task forces dedicated to the improvement of corporate policies, procedures and recordkeeping systems. Coordinated the efforts of in-house departments, marketing department, and outside providers in the third party administration of a state deferred compensation system with assets in excess of $370 million. Assisted with computer systems analysis, form design and layout, and preparation of client board reportsAnswered telephones, formatted correspondence, scheduled meetings and travel arrangements

  • Administrative Supervisor

    Jan 1997 - Jan 2000

  • Senior Account Administrator

    Jan 1994 - Jan 1997

  • Executive Assistant

    Jan 1992 - Jan 1994
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  Nationwide Retirement Solutions

  Jan 2000 - Jan 2002

  Service Team Unit Manager

  Managed operational staff for participant and employer reporting of deferred compensation plans over $9 billion in assetsManaged account maintenance staff responsible for account correctionSelected and developed employees, forecast resource requirements, assess system enhancements, foster client relations

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  Nationwide Retirement Solutions

  Jan 2006 - now

  Develop and maintain relationships with internal/external clients and business partners. Identifies business needs, service requirements, key issues, alternative solutions, and resources for the clients and business. Review and maintain client contracts to verify compliance and attaining agreed upon service levels. Market, promote, and educate customers on products and services. Assists in the negotiation, administration and communication of plan documents, service level agreements or contract commitments with assigned client base Coordinate the client retention process through extensions of current contract periods or formal competitive RFP processAssist in RFP process to bring on new clients through the implementation and ongoing management phasesPlan Administrator (2002 - 2006)Act as client advocate and voice on all client issues, concerns, contract issues and Plan growthManage assigned plans to assure that plans are administered according to the plan documents and agreements with the client. Monitor overall client satisfaction, progress of all ongoing work and projects, and process improvements of service delivery Show less

  • Impact Manager

    Nov 2011 - now

  • Relationship Coordinator

    Jan 2006 - Nov 2011