CRISTAL RULEY

Experience

• 

  Verizon Business

  Feb 1998 - May 2012

  *Responsible for the successful coordinated service installation of multiple related projects directed toward strategic business and other organizational objectives*Provided project and resource management in support of installing and activating products. *Assisted sales teams with presale functions, including customer visits and presentations, product research, implementation guidelines and timeframes*Ensured accurate and timely installs to meet customer project requirements and deadlines*Participated in weekly meetings with all project stakeholders*Produced bi-weekly status reports in Excel format of all open orders for customer/account teams to ensure communication of critical dates.*Scheduled cutovers with customers, provisioning, service delivery, managed services, and when needed, equipment vendors. *Reviewed all service requests for accuracy and completeness by working with the customer and account team prior to submitting orders for processing Show less *First point of contact to customer for assigned account base.*Provided customer requested information including: pricing quotes and product information. *Supplied ongoing communication with customer and provided assistance as necessary*Ensured accurate and timely installs to meet customer requirements and deadlines with weekly meetings, including update status on orders*Assisted sales teams with presale functions, including customer visits and presentations, product research, account inventories and identified sales opportunities.*Ensured accurate and timely installations for domestic and international services*Coordinated product implementation of orders with customers, vendors and the appropriate internal teams such as service delivery, managed services, and field technicians.*Troubleshoot customer service disruptions and engaged appropriate technical support for resolution.*General assistance to Account Manager on research requests and special projects Show less

  • Senior Implementation/Project Manager

    Jan 2010 - May 2012

  • Implementation Coordinator/Customer Support Consultant

    Feb 1998 - Jan 2010
• 

  Legacy.com

  Dec 2015 - now

  Client and Customer Support Specialist

  *Maintain communication with customers and clients by responding to requests, resolving issues, and provide explanations of the features on the site.*Assist in supporting and solving technical issues related to affiliate web sites across all Legacy.com product lines*Read emails and answer calls from users and respond to inquiries on any Legacy.com site or product*Determine user and client needs and explain products and services