Whitney Brun

Experience

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  Austin Comfort Inn

  Feb 1997 - Apr 2001

  General Manager/Director of Sales

  Full daily operations of running the hotelLed the staff and hotel to achieve the Choice Hospitality Gold AwardDirectly accountable for sales, establishing key Austin Chamber of Commerce relationships to identify prospective new corporate accountsHandled group and corporate contracts, including arranging a customer-friendly direct billing program while personally welcoming each group upon arrival to ensure the best guest experience possibleMentored three direct reports, assisting in their development through their promotion to Assistant General Manager Show less

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  Lake Austin Spa Resort

  Apr 2001 - Aug 2009

  Responsible for meeting or exceeding monthly and annual department product and service revenue goalsOversee all operations of the spa, including the café and boutiqueUtilized clarity, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the companyRecruit, interview and select employees while implementing corporate and departmental policies, procedures, and service standards to the staff Responsible for managing front desk staff, maintenance and housekeepingManaged guest services to ensure prompt guest satisfactionTrain and instruct employees in job duties and company policies or arrange for training to be providedResolve customer complaints and answer customers' questions regarding policies and procedures

  • Spa Manager

    Mar 2006 - Aug 2009

  • Director of Rooms

    Apr 2001 - Mar 2006
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  Travaasa Austin, previously The Crossings

  Feb 2010 - Mar 2011

  Hospitality Manager

  Managed the work of front desk, housekeeping and maintenance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsResponsible for inventory of soft goods and amenities for guest rooms, housekeeping and front office suppliesProvide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputesEvaluate employees' job performance and conformance to regulations and recommend appropriate personnel actionReview records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance Show less

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  Ann Webb Skin Clinic

  Nov 2011 - Oct 2021

  Spa Manager

  Daily operations of running the spa, including staff scheduling, client relationsControl inventory for retail, back-bar and daily use suppliesEvaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

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  Viva Day Spa + Med Spa

  Mar 2022 - now

  Front Desk Medi Manager