Marie Percival

Experience

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  Greens Hotel

  Jun 2000 - Jun 2001

  General Manager

  A 56 bedroom, 3 star city centre hotel.As General Manager, I:• Personally selected to drive the hotel forward from an existing tour based business mix to a corporate base in order to increase profitability. • Managed a complete restructure of the management team and staff members, as well as introducing new procedures to facilitate the seamless transition of the hotel.

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  Apex European Hotel

  Jun 2001 - Jun 2002

  General Manager

  A 67 bedroom, 4 star city centre hotel. My achievements as General Manager include:• Playing a key role in achieving the progression of the hotel from 3 star to 4 star status, by driving improvements in standards of service delivery. • Maximising profits by controlling costs, as well as developing yield practices to facilitate improvements in revenue. • Successfully embedding a culture of pride and commitment amongst the team, promoting morale and recognising individual achievements. Show less

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  Clifton Hill Hotel

  Jun 2002 - Jun 2004

  General Manager

  A 69 bedroom 3 star country hotel with conference and banqueting facilities.As General Manager, I:• Managed the hotel from a financial and operational perspective, ensuring high standards of service delivery to a majority of leisure based clientele. • Developed all manuals to ensure the efficiency of the hotel, including health & safety, SOP and training manuals. • Created and executed innovative strategies to market the hotel, whilst effectively controlling costs and profit levels. • Completed a full management review, and made subsequent recommendations to improve structure and performance. Show less

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  Swallow Hotels

  Jun 2004 - Jun 2007

  Cluster General manager

  I looked after two hotels at this time - a 39 bedroom 3 star country hotel, and a 37 bedroom 3 star city centre hotel.As I oversaw both venues, my duties and responsibilities included:• Playing a pivotal role in ensuring the smooth day to day management of the two busy hotels with the primary focus on delivering outstanding customer service at all times. • Developing and implementing robust cost controls to facilitate maximum profitability in accordance with budgets. • Leading on the implementation of all manuals and new procedures to improve performance and productivity in all areas of the hotels. • Planning and delivering specialist training for other General Managers to enhance their skills in stock control. • Being personally responsible for the implementation of incentive schemes to improve morale and motivation amongst all staff members. • Selected to take over the management of the George Hotel in Colchester, owned by a Director of Swallow Hotels, a 69 bedroom 4 star property with 3 function rooms, 2 bars and 3 restaurants. Show less

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  Swallow Station Hotel

  Jun 2007 - Jun 2011

  General Manager

  A 71 bedroom hotel with 2 bars, 2 restaurants, 2 conference rooms and large function suite.During my time as General Manager, my responsibilities included:• Making the hotel catering primarily for leisure clients with coach tours in the main busy season. • Driving the hotel forward from losses to profits in just three years.

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  Marie Percival - Hospitality Profit Consultancy

  Mar 2013 - Aug 2017

  Director

  I have formed a new consultancy company. The main service we provide covers practical proven advice on a range of Hospitality operation issues and how to improve them. The focus is to provide different solutions for business that require a single unit operation or a short fix or long term management led turnaround. The benefit of the service we provide will help business that are going through a spell of poor customer satisfaction or just need to improve their procedures and policies. We also cover holiday or illness cover. Show less

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  Brook Hotels

  Nov 2015 - Dec 2016

  General Manager
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  Hampton by Hilton Edinburgh West End

  Aug 2017 - now

  Night Manager