Nguyễn Tuấn Anh

Nguyễn Tuấn Anh

IT Staff

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  • Timeline

  • About me

    Techinal Engineer at Hochiminh City Securities Corporation

  • Education

    • University of Technology (HUTECH)

      2011 - 2014
      College Information Technology - Network Management A
  • Experience

    • Light Bulb Ad Joint Stock Company

      Sept 2013 - Dec 2013
      IT Staff

      Working with technical support teamDelivery technical service for customer. Design and setup Wifi network. Project: Setting up Wifi system for Country House café and Café Trung Nguyen’s event.

    • HSBC

      May 2015 - Jun 2016
      IT Helpdesk

      - Be the point of contact for tickets,phone call, and email regarding IT issues and support.- Handle Help-desk tickets through resolution or escalation and take ownership of issues withfollow-up communication to the requester on progress and status.- Setup new hire desktop including computer,desk/cell phone (iOS,Blackberry), and peripheralequipment.- Coordinate the repair and maintenance of office printers and computing equipment with outsidevendors.- Publish support/training documentation to assist users with requests for information and training.- Support audio and video equipment in conference rooms.- Maintain and monitor assets database to ensure accurate hardware/software inventory records.- Act as a liaison between customers and technical escalation teams.- Assesses and corrects security violations such as unapproved software or procedures.- Participate in local, regional, and global projects as appropriate. Show less

    • Hochiminh City Securities Corporation

      Jul 2016 - now
      • Techinal Engineer

        Jan 2019 - now
      • IT Helpdesk

        Jul 2016 - now
  • Licenses & Certifications

    • TOEIC

      IIG
      Mar 2014
    • Network Essential

      Nhat Nghe Education JSC