Nguyễn Tuấn Anh

Experience

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  Light Bulb Ad Joint Stock Company

  Sept 2013 - Dec 2013

  IT Staff

  Working with technical support teamDelivery technical service for customer. Design and setup Wifi network. Project: Setting up Wifi system for Country House café and Café Trung Nguyen’s event.

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  HSBC

  May 2015 - Jun 2016

  IT Helpdesk

  - Be the point of contact for tickets,phone call, and email regarding IT issues and support.- Handle Help-desk tickets through resolution or escalation and take ownership of issues withfollow-up communication to the requester on progress and status.- Setup new hire desktop including computer,desk/cell phone (iOS,Blackberry), and peripheralequipment.- Coordinate the repair and maintenance of office printers and computing equipment with outsidevendors.- Publish support/training documentation to assist users with requests for information and training.- Support audio and video equipment in conference rooms.- Maintain and monitor assets database to ensure accurate hardware/software inventory records.- Act as a liaison between customers and technical escalation teams.- Assesses and corrects security violations such as unapproved software or procedures.- Participate in local, regional, and global projects as appropriate. Show less

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  Hochiminh City Securities Corporation

  Jul 2016 - now

  • Techinal Engineer

    Jan 2019 - now

  • IT Helpdesk

    Jul 2016 - now