Munira Shaikh PMP

Experience

• 

  Wells Fargo

  Nov 2008 - Oct 2012

  Personal Banker

  Elevated from the designation of Head Teller. Sustained relationships with prospects, current clients, and newly acquired clients. Utilized profile analysis techniques and software to assess, analyze, and determine customer requirements. Simplified data for better comprehension by clients, including calculating loan payments to illustrate principal reductions. Communicated and collaborated with teams of interdisciplinary specialists, such as business bankers, loan officers, and financial advisors.• Explored client portfolios of individual and small company owners and provided tailored solutions to meet specific requirements. • Marketed and closed financial goods such as checking and savings accounts, money market deposits, credit cards, certificates of deposit, home equity loans, vehicle loans, and personal secured and unsecured loans.• Obtained S.A.F.E. registration. Show less

• 

  Empyrean

  Jan 2014 - now

  Create benefit requirements and conduct client requirements’ workshops to advice on best practices and to deliver efficient solutions. Oversee testing process and manage successful launch of fully tailored benefits portal. Independently direct discussions on internal and external milestones. Manage resource allocation and delegate duties. Generate task reports and provide weekly status updates to leadership team.• Successfully directed several health and benefits portal implementation projects using Project Insight, JIRA, and project management abilities.• Received 9/10 rating as highly likely to refer for future businesses. Show less Generated and executed detailed reports using SQL and Excel spreadsheets and pivot tables to provide clients with effective solutions. Consistently provided technical support for new Analysts' client account processing and data management. Supported and directed training and development programs. Debugged system configuration and processed setup-related errors. Supervised continuing analysts and offshore developers' work assignments to ensure timely completion of projects in adherence to budget. Leveraged release management process and regulated monthly schedule of system updates and patches for company’s most essential clients. Managed testing scope for many external vendor integrations. • Promoted to the role in 2018 from Senior Business Analyst. • Directed systems configuration and testing for live customer implementation project involving 12K clients and senior leaders. • Spearheaded complete end-to-end testing for 10K+ lives new and complex client implementation.• Headed team of developers to construct production-ready benefit plans, election setups, and benefits portal.• Served as Project Coordinator to guarantee that all updates/patches have been exhaustively tested and operating correctly within production database.• Addressed data audit issues for five plus customer accounts and offered technical support to Analyst in determining root cause analysis for the same.• Managed team of 4-6 Analysts to facilitate career advancement. • Utilized SQL language server and 3-SBC script to enable testing of front-end and back-end. • Utilized Project Insight application to fulfill implementation activities and coordinate project deadlines. • Conceived and proposed automation of manual system to senior management.• Audited payroll and election data using complex Excel VLOOKUPS, pivot tables, and functions. Show less

  • Implementation Manager

    Mar 2022 - now

  • Business Systems Manager

    Jan 2014 - Mar 2022