Manasi Panov

Experience

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  TEAM ltd

  Sept 2009 - Aug 2013

  Customer Engineer

  Provides on-site preparation, installation, repairs, performance verification, preventive maintenance and consulting services of analytical instrument from Agilent Technologies like HPLC, HPLC/MS, GC, GC/MS.

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  Chem Analytical Services Ltd - Shimadzu Distributor

  Aug 2013 - Feb 2018

  Service and Application Manager

  Delivers comprehensive on-site services encompassing preparation, installation, repairs, performance verification, preventive maintenance, application support, and consulting services of analytical instruments from Shimadzu like HPLC, LC/MS, GC, GC/MS, UV, FTIR, AAS, ICP-OES, EDX, TOC, Testing machines, Particle size analyzers.Internal auditor according to ISO 9001 standards.

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  Shimadzu Handelsgesellschaft m.b.H. Korneuburg – Branch Sofia

  Feb 2018 - Aug 2022

  Service and Application Engineer at Shimadzu Handelsgesellschaft m.b.H. Korneuburg – Branch Sofia

  Delivers comprehensive on-site services encompassing preparation, installation, repairs, performance verification, preventive maintenance, application support, and consulting services of analytical instruments from Shimadzu like HPLC, LC/MS, GC, GC/MS, UV, FTIR, AAS, ICP-OES, EDX, TOC, Testing machines, Particle size analyzers.Supporting the administrative processes within the company by leveraging SAP ERP, overseeing the local service business, extracting valuable KPIs, and tracking the progress of junior service colleagues. Providing mentorship and conducting internal service and application training sessions tailored to meet the demand for all described instruments. Show less

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  SHIMADZU CORPORATION

  Aug 2022 - now

  Regional Service Business Leader

  Responsible for analyzing the service business, supporting Shimadzu subsidiaries in all service-related topics, creating service materials, and conceptualizing new service business strategies. Ensuring their successful distribution and implementation globally.Collaborating closely with all European subsidiaries to gather insights into the service market, provide support solutions, and achieve standardized service quality in SEG.Working extensively with the company's business data as a data scientist and analyst on Domo BI, creating various analyses, and developing dashboards for visualization. Deriving insights from the dashboards and preparing materials for subsidiaries to enhance their understanding of the service business environment, current status, and future opportunities. Show less