James M.

Experience

• 

  Kitty Hawk Air Cargo

  Jun 1999 - Oct 1999

  Systems Administrator

  Primary Responsibilities: Perform routine NT maintenance: implement NT security policies, administer user accounts, global and local groups, directory replication, etc. Perform maintenance on two Exchange 5.5 servers: directory sync, circular logging, database monitoring, recipient and folder administration, ensuring information store consistency. CNC Systems Administrator support for JD Edwards One World b732.2 go live project: This includes all aspects of project lifecycle: installing and configuring One World software, performing maintenance on One World servers (Enterprise, Deployment, Citrix) running Windows NT Server 4.0 with SQL 6.5 databases, Ad-hoc T-SQL supporting development, build and deploy new packages and One World service packs, menu/task views, download SAR's and implement paper fixes for bugs and enhance performance. Show less

• 

  Perot Systems Corp

  Oct 1999 - Sept 2006

  Primary Responsibilities: Perform CNC duties to support the JDE EnterpriseOne ERP 8.0 environment - Package builds (full, web, partial, and updates), software updates (ESU and tools releases); OCM, path code, environment (DV, PY, PD) setup and troubleshooting; Business Data refreshes through R98403 and SQL Server; Advanced OMW; Scheduler, Menu, Tasks, and Solution Explorer editing; Data Dictionary and Global Table creation and management; All JDE Security setup, support and maintenance – Security Workbench, Profiles, Roles; Citrix setup and maintenance. Provide escalated applications support to systems administrators, business analysts and/or end users when needed. Supporting development role for the JDE EnterpriseOne platform - supporting the dev efforts ERW/RDA in report writing and enhancements as needed. SQL 2000/2005 server administration, design, and T-SQL programming work including optimization and maintenance efforts for enterprise applications supported (JDE E1, GL Reporting, Laserfiche, Outlooksoft CPM, and Intranet website.) Ensure backup of all enterprise application databases using Symantec BackupExec and on the file level within SQL 2000/2005 Server. Support for Citrix Metaframe XP farm servicing thin clients connecting to EnterpriseOne ERP 8.0. Support associated infrastructure hardware HP/Intel at the datacenter running on Windows 2000/2003 Server. I managed an ECM Document Management project from beginning to end. Post implementation support of the ECM app Laserfiche 7.0.1 - Security design and support, application update/changes. I took on a high visibility Cisco AVVID voice over IP telephony project manager role in 2005. Show less Primary Responsibilities: Perform CNC duties to support the JDE EnterpriseOne ERP 8.0 environment running on SQL 2000 & Windows 2000 - Package builds (full, web, partial, and updates), software updates (ESU and tools releases); OCM, path code, environment (DV, PY, PD) setup and troubleshooting; Business Data refreshes through R98403 and SQL Server; Advanced OMW; Scheduler, Menu, Tasks, and Solution Explorer editing; Data Dictionary and Global Table creation and management; All JDE Security setup, support and maintenance – Security Workbench, Profiles, Roles; Citrix setup and maintenance. Maintain and support all auxiliary servers including their hardware (HP/Compaq/Dell) and software (Windows NT 4.0 / Windows 2000) across the LAN/WAN. Working Knowledge of Active Directory Services, DNS, DHCP, WINS. Ensure high availability and DR through the HP Net raid and SAN utilities. I was responsible for the design and implementation of network server security, including network shares and permissions, user rights, NT profiles and policies. Manage backup of all enterprise wide systems using Veritas BackupExec. Administer the email systems running on MS Exchange Server. Work with IIS webservers supporting in house developers Intranet running back end SQL 7.0/2000 databases. Streamline software deployment, licensing and remote troubleshooting procedures using Microsoft SMS. Work with Network Engineers and local CO to ensure connectivity across WAN links (T1, PTP T1, Frame, ISDN) using Cisco router and switching products. Take on upper level projects for I.T. management and Network Engineers on an as needed basis. Provide escalated technical support to Systems Administrators and/or End Users when needed. Show less Primary Responsibilities: Maintain and support all servers including their hardware (HP) and software (Windows NT 4.0) across the LAN/WAN. Ensure redundancy through the use of HP NetRaid SCSI utilities for RAID 1 and 5 configurations. This includes network shares and permissions, user rights, NT profiles and policies, etc. Ensure backup of all enterprise wide systems using CA Arcserve backup utility and HP DLT tape library. Administer complete mail environment, MS Exchange 5.5 providing end-to-end messaging administration to all corporate users, including developing custom solutions for H.R. department using Outlook 2000 forms and setting up GFI Mail Essentials Virus protection email gateway. I was tasked with all PBX administration for Lucent Definity G3 Switch and Intuity Audix voicemail systems. I streamlined software deployment, licensing and remote troubleshooting procedures using Microsoft SMS. Work with Cisco TAC and local CO to ensure connectivity across WAN links (T1, PTP T1, Frame, ISDN) using Cisco router and switching products. Take on upper level projects for I.T. management and Network Engineers on an as needed basis. Provide technical support to Systems Administrators and/or End Users when needed. Responsible for preparing for Y2K Windows 2000 migration by setting up a test domain with Windows 2000 advanced server and several Windows 2000 Pro workstations. I completed all WIN2K Technology Upgrades for hardware and software working with Dell Laptops, Desktops, HP printers, Minolta printers, and any other necessary platforms. Show less

  • Systems Integration Senior Specialist

    Mar 2004 - Sept 2006

  • Systems Integration Analyst

    Apr 2001 - Mar 2004

  • Senior Systems Administrator (Hillwood Development)

    Oct 1999 - Apr 2001
• 

  Donor Direct

  Sept 2006 - Feb 2007

  ERP Technology Specialist

  Primary Responsibilities: Perform CNC functions for JDE E1 applications on XE, 8.9, 8.10 platforms on Windows 2003 server platform, internal and for over 20 clients - Package builds (full, web, partial, and updates), JAS E-gen, product packaging and software updates (ASU, ESU and tools releases); OCM, path code, environment (DV, PY, PD) setup and troubleshooting; Business Data refreshes through R98403 and SQL Server; Advanced OMW; Scheduler, Menu, Tasks, and Solution Explorer editing; Data Dictionary and Global Table creation and management; All JDE Security setup, support and maintenance – Security Workbench, Profiles, Roles. Citrix / Terminal services and OAS setup and maintenance. Perform all SQL 2000/2005 production DBA work - backups, restores, index management, maintenance plans, data and log file management. Show less

• 

  Acme Brick Company

  Feb 2007 - Mar 2012

  JDE ERP CNC Manager

  Primary Responsibilities: Responsible as a technical manager of a team of 4 JDE CNC Administrators and SQL Server DBA’s – Technically oversee all CNC duties to support the JDE EnterpriseOne ERP 9.0 landscape (1,000 users) - Package builds (full, updates), software updates (ESU and tools releases); product packaging ASU's for Transform AP; OCM, path code, environment (DV, TS, TR, PY, BI, PD) setup and troubleshooting; Business Data refreshes using SQL Server; Advanced OMW project mantenance; Tidal Scheduler, Menus, Tasks, and Solution Explorer editing; Data Dictionary and Global Table creation and management; JAS E-gen, Websphere maintenance; All JDE Security implementation, support and maintenance – Security Workbench, Profiles, Roles, 1to1 system users; Use Server Manager to update Tools and Agents on all serversAll the SQL 2005 database servers and Websphere 6.1 ND JAS running on Windows 2008 64 bit server platform. Manage and facilitate communications with peer level managers for development and infrastructure teams to support the entire SDLC lifecycle within JDE EnterpriseOne 9.0. Sponsor weekly IT meetings and quarterly tests to ensure that all Backup/DR/Business continuance metrics are being met in the event of a disaster. Support over 21 interfaces to the Enterprise One ERP suite – Bottomline/Formscape/Transform AP, Red Prairie Fleet Management, Tidal Enterprise Scheduler, Billtrust, Vertex, EDI, Cognos and more. Ad-hoc T-SQL and development work supporting the business analysts. Coordinate all change management processes and procedures for all changes that get placed into production weekly for the JDE applications and development teams. Attend weekly IT leadership meetings with other department heads to communicate status of the CNC projects within IT and participate in all other project management discussions. Show less

• 

  CBRE

  Mar 2012 - Feb 2016

  Senior IT Manager PeopleSoft/JDE

  Responsible for leading two teams of PeopleSoft PSADMIN onshore and offshore, both for our corporate initiatives and our GCS BPO line globally. These instances run on the Oracle 11 DB, Tuxedo 11, and RHL 6.0 platform with WebLogic 10.3 web tier using F5 technologies. Also 3rd party applications, such as MS Dynamics CRM, ITP, @Hand, and Tradeshift are integrated. Additionally, I was responsible for coordinating resources, and ensuring delivery of on-time and on-budget global IT initiatives. Work with Corporate & GCS technologies VP to establish robust strategy, architecture, and governance for the platforms. Work with PSADMIN teams on architecture design and setup, issue resolution, troubleshooting, security management, etc. Ensure stability, security, and data integrity of the platform. I was a key member of audit response team. Analyze, evaluate, and present proposed solutions to key business stakeholders. Assist with design and architecture of solutions that optimize the use of PeopleSoft while meeting client’s requirements. Help to establish and enforce best practices during implementation, delivery, and roll-out of new products and business solutions. Manage budgets and invoicing for projects and/or contractors as necessary.In addition to two PeopleSoft ERP teams, I was also responsible for leading our JDE CNC team, onshore and offshore to support the global JDE platform. Over 2,000 JDE users spread across US, Canada, EMEA, and LTAM & APAC. Running on the JDE iSeries V6R1 platform with OAS web tier using F5 technologies and 3rd party applications such as Transform AP, Create!Form, Crystal Reports & Insight software. Show less

• 

  Compass Minerals

  Feb 2016 - Jan 2018

  Manager, Enterprise Applications IT

  Leadership of a team of Enterprise Application E1 CNC Engineers/Database Administrators/BI Architects to support the Compass Minerals North American Oracle Hardware/Software engineered systems. The platforms consisted of Oracle JD Edwards EnterpriseOne 9.1, Oracle Transportation Management 6.4.1, and Oracle VCP/ASCP & Demantra 12.2 all running on the Oracle Exadata/Exalogic X5-2’s. Additionally, my team supported all of the Oracle OBIEE/OBI Applications and Hyperion Planning including the HFM/FDMEE business intelligence product set on Exalytics. Led the team to ensure all systems were tuned and performing as expected. I was responsible for the coordination of ITS governing processes, and documenting the IT emerging roadmap for the steering committee. I set goals for my team, and delivered on all annual performance management concerns along with individual development plans/training efforts. Participated with internal audit partners to ensure all audit and SOX requirements were delivered. Propelled design and architecture of solutions that optimized the use of JDE E1 and EDGE products while meeting business requirements. Established and enforced best practices during implementation, delivery, and roll-out of new products and business solutions. Ongoing maintenance and oversight for annual CAPEX/OPEX IT budgeting and invoicing for projects and/or contractors as necessary. Continued to support and plan for migration of all legacy systems that are required to ensure the business has full reporting capabilities. Fulfilled SLA’s to ensure all Service Now Incidents/Tasks/Change management processes were adhered to. Show less

• 

  WestRock Company

  Jan 2018 - Jun 2024

  Responsible as a hands on technical manager over a team of JDE CNC and Hyperion architects/engineers. Oversight for all JDE E1 Architecture/Infrastructure operations for WestRocks’ instance with over 10,000 named and 1,000 concurrent users. The platform consists of Oracle JD Edwards EnterpriseOne 9.1 Apps/9.2 Tools, Microsoft SQL Server 2014, Oracle Weblogic 12, Oracle OHS 12 running on Microsoft Windows Server 2016 and VM Ware. Maintenance and management of all 3rd Party EDGE products, such as DAS/ReportsNow, ArcTools for SQL Server, ALL Out Security, Packman CNC automation, and BMC Control M Scheduler. Additionally, my team supports all of the Architecture/Infrastructure for the Hyperion Planning and HFM/FDMEE financial reporting products running on Microsoft Windows 2016 and SQL Server 2014 on VM Ware. I set goals for my team to deliver on key annual objectives established by WestRock IT leadership. My team and I setup individual development plans, and participate in key training to meet with our career objectives. I work with internal audit partners to ensure all audit and SOX requirements are met. I am responsible to establish and enforce best practices during implementation, delivery, and roll-out of new products and business solutions. My team supports all peripheral organizations such as the the JDE Support, JDE Development, JDE BA Functional, and Hyperion Finance teams. As our business grows and changes, we work together to on board and integrate new businesses and acquisitions seamlessly using standard industry IT best practices. In 2018/2019 our teams are working to reduce IT complexity, introduce digital transformation, and begin to leverage emerging strategies such as cloud and mobile platforms. Show less

  • Sr. Manager, IT Platforms & Operations - Application Maintenance Services

    Feb 2023 - Jun 2024

  • IT Manager, Enterprise Core Systems - JDE ERP COE

    Jan 2018 - Feb 2023
• 

  Smurfit Westrock

  Jul 2024 - now

  Director, IT Platforms & Operations - ITSM Supplier Mgmt.