Jane Dircksen Simoes

Experience

• 

  Wells Fargo Bank

  Dec 1991 - Nov 2021

  Responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. Work with complex business units and provide operational risk expertise and consulting for projects and initiatives with high risk. Design and develop testing strategies, methodologies and analyses; evaluate the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyze business and/or system changes to determine impact; identify and assess operational risk issues and assign risk ratings consistent with established policy standards; consult with business units to develop corrective action plans and effectively manage change. Report findings and develop business cases to influence senior management on the need for controls to mitigate risk. Show less Responsible for managing people and managing accounts in accordance with established compliance expectations. Form, develop and ensure compliance with standard operating procedures. Duties include: Lead and manage account management staff; use existing and/or develop appropriate reports and other management tools to track and monitor account administration and customer service; oversee account management responses to issues or problems and resolve escalated customer issues; collaborate with Risk Management, Legal and Senior Management to resolve issues; develop and recommend account/client administration and servicing strategies. Coach and develop account management staff, directing activities to meet plan objectives and ensure proper risk management. Show less Account Associate: Responsible for loan level processing and reconciliation of mortgage data used to calculate payments and other disbursements for mortgaged backed securities. Lead for various process and system initiatives related to loan processing. Work directly with Relationship/Account Managers in administering complex and non-routine accounts and independently handle the ongoing administration of accounts. Assist Relationship/Account Managers in proactively handling and resolving issues. Ensure accounts are managed according to policies, procedures and regulations.Account Management Supervisor: Responsible for managing non-exempt team members, managing workflow and processes for the team and managing accounts according to policies, procedures and regulations. Escalate issues of non-compliance, excessive risk or items outside of standard operating procedures. Assist with the development of tracking and monitoring reports and use reports to identify items that require action.Train staff. Show less

  • Operational Risk Consultant

    Feb 2001 - Nov 2021

  • Account Management Manager - Corporate Trust Services / Mortage Asset Services

    Aug 1997 - Feb 2001

  • Account Associate/Account Management Supervisor - Corporate Trust Services / Mortgage Asset Services

    Dec 1991 - Aug 1997
• 

  Computershare

  Nov 2021 - now

  Business Risk Manager