Foster Makaringe

Experience

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  Ever Vigilant

  May 2007 - now

   Security Services (Guarding, Armed Response) Forensic Investigation,  Cleaning Services (Commercial & industrial).

  • Chief Executive Officer

    May 2007 - now

  • Founder CEO

    May 2007 - Feb 2022
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  Pharmaceutical Health Care Distributors

  Feb 2008 - Apr 2009

  IT Helpdesk & Desktop Support

  : Manage and request issues maintenance via phone, emails and other communication support tools. Identify the origin of the issue [hardware and software and user access) and identify and implement the most suitable solutions. Advise and inform clients on appropriate use of all applications and step by step process to solve the implemented solution requested. Performing hardware and software installation and perform IT paper work and administration. Repair faults, provides desktop and system support, manage user account, troubleshooting and installation windows Operating system Show less

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  Telecellular RTM

  Jan 2009 - Dec 2010

  Quality Assurance & Telesales Consultants

  Provide coaching, advice and guidance to agents based on quality audit findings, and delivers performance feedback to agents and their supervisor. Submit reports to management on uniform application of guidelines and procedures as well as overall quality performance. Provide input and assist with the development of additional training or policy and procedure changes that may be required to enhance service qualityCold calling and administration. Data capturing and generating new leads, servicing and maintenance existing clients database and sourcing suitable candidates according to supplied criteria. Show less

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  Ntsako Risk Solutions

  Apr 2010 - Apr 2012

  Office Administrator

  Assists office staff in maintaining files and databases. Prepares reports and presentations, memorandums, proposals and correspondence. Assigns jobs and duties to office staff as needed. monitors office operations. Schedules appointments and meetings for executives and upper level staff. Serves as the go-to for office inquiries and conflicts. Manages staff schedules. Tracks office supply inventory and approves supply orders. Assists in the preparation of department budgets and expenses. Supervises all administrative personnel Attending to clients, schedule appointments, data administration, data capturing evaluation, compiling technical reports, general administration, Show less

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  NTSAKO RISK SOLUTIONS PTY LTD

  Jan 2011 - Jan 2015

  Chief Operations Officer

   Security Services (Guarding, Armed Response) Forensic Investigation,  Commercial Investigation,  Vetting,  Auditing  Cleaning Services (Commercial & industrial).

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  Ukuthola Business Services

  May 2012 - Feb 2013

  Internal Sales Administration

  Reporting to account managers on budgeting forecasting and sales. Requesting and preparing certificate of analysis with the companies suppliers and collating these with orders. Assisting account managers with regards to quotations for customers on requested products, compiling quotations with the negotiated prices accordingly. Processing orders onto the system and compiling checklists to be submitted to management and informing and updating customers on the status orders.

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  Vodacom

  Apr 2013 - Jun 2014

  Customer Service Representative

  Resolve customer complaints via phone, email, mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in contract or renewals. Show less

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  Roll Up Serrander

  Jun 2014 - Jul 2021

  Admin Installation Co ordinator

  Provide everyday leadership to all employees within officeComply with management communications and reporting as requested. Execute supervisory responsibility complying with organization's policy as well as applicable laws. Head responsibility to plan, schedule, oversee and remotely manage all aspects of enterprise's network of entire maintenance vendors and certified installers. Handle petty cash and make monthly payments for subcontractors. Ensure conformance to client specifications plus company requirements Assumes responsibility for establishing and maintaining effective working relations, communication and coordination with company personnel and management. Assisting customers in all areas in the absence of the installation Manager and repairs Manager ensuring continuity within the office Show less