Zemyen Helen Nyelong, MBA

Experience

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  Daewoo Engineering & Construction, Nigeria

  Jul 2006 - Jun 2010

  Liaison Officer

  Managing relationship and communicating with external clientsScheduling and organizing business meetings Processing of business documents, work permit and visa

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  Uniglobal

  Jan 2012 - Apr 2012

  Sales Executive

  Conducting internet based reaserach to gain market leadsContacting new business clients via telephone to secure paid registeration for events

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  DeVere Group

  May 2012 - Jun 2013

  Business Coordinator

  Developing potential business with clientsPromoting services provided by Devere GroupCoordinating with Financial Planning Consultants .Providing administrative support( making calls and sending emails to potiential clients.Networking and creating connections to gain knowledge of potiential clientsArea base client research.

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  Dinaro SRO

  Aug 2013 - Jun 2014

  Customer Service Specialist

  • Answered customer questions about policies and procedures with friendly and knowledgeable approach• Investigated and resolved customer concerns related to order inquiries and delivery tracking• Maximized satisfaction by anticipating needs and consistently offering expert support• Assisted with mentoring and training of new employees• Processed orders, returns and exchanges in an accurate and efficient manner

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  University of Pittsburgh

  Sept 2014 - Mar 2017

  Events and Communication Manager

  • Handled simultaneous events, organizing supplies and schedules and properly prioritizing tasks• Developed marketing strategies to promote events and increase attendance• Used internal databases to prepare and distribute guest lists and electronic invitations• Created and maintained events expenditure• Coordinated service for events such as accommodation and transportation for participants• Negotiated contracts with service providers such as vendors, hotels, convention centers, and speakers• Tracked payments and registrations for all events Show less

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  DEFEND INSURANCE GROUP

  Apr 2017 - Dec 2017

  Key Account Manager

  • Maintained account retention through highly effective account management skills and exemplary selling competencies• Assessed client needs and requirements and liaised with internal departments to facilitate superior account management• Reviewed and analyzed account performance and developed corrective strategies to enhance performance• Analyzed call center data and established guidelines to ensure service levels were satisfied• Monitored claims processing activities of claims team in the call center to ensure that customers received excellent service as agreed in SLA• Cross trained in multiple departments including product knowledge, client base, and claims processing• Managed technical relationships with clients and product delivery from pre-sale to post-sale • Ensured a consistent level of service delivery to clients• Evaluated client feedback to brainstorm ways to improve customer service• Attended industry events and conferences to attract potential customers and increase brand awareness• Arranged in-person meetings and visited with clients to improve the success of sales pitches• Built strong client relationships by coordinating with internal teams to deliver solutions that meet client’s needs Show less

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  Western Digital

  Aug 2018 - Dec 2019

  Business Operations Account Manager

  • Maintained supply quality by enforcing procurement policies and procedures• Managed multiple accounts by representing team externally with clients and by working internally with sales, supply and logistics team • Negotiated product supply and delivery with logistics and pricing and supply team• Negotiated contracts and closed agreements to maximize profits• Analyzed customers weekly sell through inventory and customers’ backlog• Maintained strong-lasting customer relationships• Lead point of contact for Turkey and African market on all account management matters• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible• Mentored new associates by providing them with advanced business acumen and skills to improve productivity• Converted RMA’s to increase sales by 45% Show less