Oluwaseun Akinde

Experience

• 

  National Youth Service Corps

  Oct 2015 - Oct 2016

  Teacher

  During the mandatory one year national youth service corps Programme, I was opportuned to serve as a teacher at the Ifewara community middle school where I taught pupils across classes in subjects such as Agricultural science, Mathematics, and English Language. During this period , I also participated in certain community development activities as a part of a mandatory sustainable development goals of the government. I was able to mobilise private support to render special assistance to the community children by organizing a summer coaching lesson and career awareness programmes, I also was opportuned to be elected as the Community development service Leader where I have over 20 corps members reporting directly to me for an upward reporting. Show less

• 

  Ecart Internet Service Limited(Jumia)

  Oct 2017 - May 2018

  Customer Service Intern
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  Jumia Nigeria

  May 2018 - Sept 2021

  As the Customer Service Team Lead, I supervise and mentor a team of dedicated associates to ensure exceptional customer service and operational excellence. My key responsibilities include:Team Supervision and Performance Management: Leading a team of associates to meet departmental standards in call quality, productivity, and performance. Ensuring adherence to best practices and performance metrics.Coaching and Development: Providing coaching on core competencies essential for delivering an outstanding customer experience. Fostering a supportive environment that encourages continuous learning and professional growth.SOPs and Work Plan Implementation: Participating in the development and execution of standard operating procedures (SOPs) and work plans to manage call volume and workflow efficiently.Quality Assurance: Conducting daily quality assurance by monitoring random calls to ensure consistent and high-quality customer service. Implementing feedback and improvements based on quality assessments.Collaboration and Goal Achievement: Working closely with other team leads to develop strategies and achieve organizational targets and key performance indicators (KPIs).Strategic Recommendations: Providing actionable suggestions to the management team to enhance revenue streams and support people development within the organization.Through effective leadership and a focus on continuous improvement, I ensure that our customer service team consistently delivers superior service and contributes to the overall success of the organization. Show less

  • Customer Service Team Lead

    Jul 2019 - Sept 2021

  • Customer Service Representative

    May 2018 - Jul 2019
• 

  Jumia Group

  Sept 2021 - now

  As the Transaction Monitoring Lead, I oversee the implementation and management of robust transaction monitoring systems to ensure compliance with regulatory standards and mitigate financial crime risks. My key responsibilities include:Risk Analysis and Monitoring: Conducting in-depth analysis of transactions to identify suspicious activities and potential compliance issues. Utilizing advanced analytics and monitoring tools to ensure timely detection of risks.Regulatory Compliance: Ensuring adherence to AML, CTF, and other relevant regulatory requirements. Staying updated with regulatory changes and implementing necessary adjustments to the transaction monitoring framework.Team Leadership: Leading and mentoring a team of compliance analysts, fostering a culture of vigilance and continuous improvement. Providing training and guidance to enhance the team's capabilities in detecting and reporting suspicious activities.Reporting and Communication: Preparing detailed reports on findings and presenting insights to senior management and regulatory bodies. Communicating effectively with stakeholders to ensure transparency and prompt resolution of compliance issues.Process Optimization: Continuously evaluating and improving transaction monitoring processes and systems. Implementing best practices and leveraging technology to enhance efficiency and accuracy in detecting financial crimes.With a strong focus on regulatory compliance and operational excellence, I ensure that our organization remains vigilant and proactive in mitigating financial crime risks. Show less - As a compliance Officer(Team leader) with the Jumia group, part of my job is to regularly review and update the compliance system in place to ensure we are up to date.- Identified and verify the customer’s identity, understand the customer’s profile and associated money laundering, and financial crime risks, due diligence on high risk customers, made informed decisions about customers based on perceived risks, assigned risk rating to customer, conducted ongoing monitoring of customer risk, ensured continued due diligence based on changes in activities, was involved in training and auditing of Sanctions, and KYC Onboarding analysts. Show less

  • Group Transaction Monitoring Lead

    Jul 2023 - now

  • Compliance Officer - Sanctions Lead

    Sept 2021 - Jul 2023